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53275800 - IT Training Facilitator
About the position
The Facilitator is responsible for delivering comprehensive curriculum aligned with CompTIA Network+ and Security+ certifications through a hybrid teaching model (combining in-person and virtual instruction). This role ensures participants develop necessary technical and professional skills to obtain competitive employment.
Responsibilities
- Hybrid Curriculum Delivery: Facilitate workshop-style programming using a hybrid mix of:
- In-Person: Hands-on hardware labs, group activities, and direct instruction.
- Virtual: Live webinars (via Teams/Zoom), digital simulations, and remote lectures.
- Virtual Classroom Management: Utilize digital tools to engage remote learners, ensuring they participate fully and do not fall behind. Manage breakout rooms, polls, and chats effectively to maintain high energy and attention in a virtual setting.
- Lab Management: Create and manage a hybrid learning environment that enables individuals to practice configuration, troubleshooting, and security monitoring safely, utilizing both physical hardware and cloud-based virtual labs.
- Industry Alignment: Speak the language of the IT industry. Use labor market data to ensure training materials remain relevant to current employer needs.
- Inclusive Instruction: Create an environment that enables all individuals to achieve their full potential. Adapt technical materials to meet the needs of diverse populations, ensuring accessibility standards are met for digital/virtual content.
- Student Assessment: Assess participant skill levels using online Learning Management Systems (LMS) and physical testing. Evaluate performance through quizzes, virtual labs, and practice exams.
- Exam Preparation: Implement specific strategies to prepare students for CompTIA standardized testing, including computer-based testing simulations.
- Support & Accountability: Identify the kinds of information individuals need to make realistic career decisions. Develop training plans that address employer needs and job-seeker capabilities.
- Customer Service: Place appropriate emphasis on “excellence” and “speed of response.” Respond quickly to participant and employer requests via email, chat, or phone.
- Compliance: Demonstrate knowledge of federal, state, and local workforce development programs. Interpret current laws to deliver appropriate services.
- Presentation Skills: Possess excellent presentation skills for both camera-facing instruction and live classroom settings. Ability to communicate complex technical information clearly to participants with different levels of skill.
- Team Collaboration: Act as lead facilitator but encourage and engage participation from Career Consultants to support the holistic needs of the student.
- Documentation: Maintain accurate reports to document the progress of each customer, including virtual attendance logs and lab completion. Utilize Goodtrak to accurately input and summarize data.
- Provide job coaching to help individuals maintain employment beyond successful case closure.
- Assist participants in translating technical skills into resume bullets.
- Perform other related duties as assigned.
- Teach and reinforce appropriate work readiness skills,
- Enter case notes and related reports in designated systems.
Requirements
- Current CompTIA Network+ and/or Security+ certifications (or ability to obtain within 60 days of hire).
- Must have valid OH driver’s license and personal auto insurance.
- Technical Proficiency: Deep understanding of network topologies, hardware, virtualization, cloud computing, and security protocols.
- Virtual Facilitation: Ability to \"read the room\" virtually, keeping camera-shy participants engaged and building community in a digital format.
- Digital Literacy: Expert knowledge of Microsoft Office, virtual machine software, and collaboration tools (Slack, Teams).
- Instructional Design: Ability to adjust teaching styles to increase competence of participants with varying technical aptitudes.
- Communication: Engage individuals colleagues, and agencies in a positive, professional manner.
- Relationship Building: Value the development of professional networks to connect graduates with local IT employers.
- Organization: Ability to effectively organize and prioritize work in a hybrid environment without constant direct supervision.
- Judgment: Ability to work independently and make responsible decisions.
- Regular attendance (both virtual and physical) is a necessary and essential function.
Nice-to-haves
- Bachelor’s degree in Computer Science, IT, Education, or related field; OR equivalent combination of education and experience with a minimum of four years in IT, Technical Training, or Workforce Development.
- Experience with virtual instruction platforms (Zoom, Microsoft Teams, Google Meet) and Learning Management Systems (Canvas, Blackboard, Moodle, etc.) is strongly preferred.
- Requires certification in CPR and First Aid as well as crisis intervention training, as needed.
Benefits
- A mission-driven organization making a tangible impact in the community.
- A team that values integrity, respect, and excellence.
- A culture focused on opportunities for professional growth and development.
