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Abandonment Specialist
About the position
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work! About this Position: This position will work from home and also require some work onsite at an assigned office work location. This position is within the Repossession department and responsibilities include: Maintain the Company’s secured interest in abandoned vehicles at values most beneficial to consumers and the Company by quickly and accurately determining if the expected benefits of recovering the vehicle outweigh the expected cost associated with recovery .
Responsibilities
- Communicate with Third Parties, Repossession Contractors and Auctions by email and phone related to but not limited to the following: Vehicle location and condition
- Work with holding facilities to minimize fees to recover the vehicle
- Coordinate vehicle inspections and recoveries
- Efficiently and accurately complete abandoned vehicle value assessments
- Review, notarize, timely process and image documents related to the recovery of abandon vehicles
- Validate, approve, submit and process payments required to ensure timely recovery of abandoned vehicles and ensure accurate account balances
- Maintain system records regarding account specific information for abandon vehicles
- Manage time effectively, multi-task, and work with various Credit Acceptance departments to handle competing priorities in a production environment
- Comply with Company policies, procedures and guidelines
- Adherence to the Operations Attendance policy
- All other duties as assigned
Requirements
- Previous customer service experience
- Demonstrated experience with effective time management
- Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
- Meet qualifications to become a Notary
Nice-to-haves
- Excellent customer service, problem solving, and organizational skills
- Experience negotiating with service providers
- Experience in the finance or automotive industry
- Experience in collections or service provider management experience
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
