Abeka Customer Experience (Part Time/Remote)

<h2><b>Dedicated to Excellence, Committed to Service</b></h2><p style="text-align:inherit"><br> </p>Abeka Customer Experience (Part Time/Remote)<p style="text-align:inherit"><br> </p>The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records. <br><br>Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV. <br><br>Pay is $15.53/hr. Work hours: 15-25 hrs./week, varying between off-peak and peak seasons. No benefits.<p style="text-align:inherit"><br> </p><p><b>Receive Customer Inquiries</b></p><p><span>Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions.</span></p><p></p><p><b>Resolve Customer Issues</b></p><p><span>Identify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary.</span></p><p></p><p><b>Provide Product Information and Support</b></p><p><span>Explain product features, benefits, usage instructions, and address customer concerns about product functionality.</span></p><p></p><p><b>Maintain Accurate Customer Records</b></p><p><span>Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system. </span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>FLSA Status - Scanning (Non-exempt)</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><u><b>Education</b></u></p><p><span>Required Education:</span></p><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">HS Preferred</span> <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Education: College</span> Degree<p style="text-align:inherit"><br> </p><p style="text-align:left"><u><b>Work Experience</b></u></p><p style="text-align:left">Required Experience:</p>1+ years in team <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">collaboration Preferred</span> <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Experience: 3+</span> years in customer service<p style="text-align:inherit"><br> </p><p style="text-align:left"><b><u>Physical Requirements and Skills</u></b></p>Communication, Deadline Management, Detail-Oriented, Microsoft Applications, Multitasking, Prioritization, Quick Thinking, Working Independently<p style="text-align:inherit"><br> </p><p style="text-align:inherit"><br> </p><p style="text-align:inherit"><br> </p><p style="text-align:left"><i>Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments.   We reserve the right to fill this role at a higher/lower grade level based on ministry needs.  An assessment may be required to be considered for this position.</i></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...