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Account Management Manager
<p>At Global Payments, we're dedicated to facilitating seamless money movement between buyers and sellers through our advanced payment solutions, including credit, debit, prepaid, and merchant services. Our global team of over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders are driven by a passion for success, delivering top-tier payment technology and software solutions. Join us and leave your mark on the future of payment technology.</p><p><b>Overview</b></p><p>Our mission is to revolutionize the operations of K-12 schools, enhancing connectivity and experiences for families and students. As the top provider of enterprise software and payment technology for school districts across the country, we equip school communities with tools that simplify tasks, streamline operations, and enrich the student experience daily.</p><p>We foster an environment that encourages curiosity, promotes collaboration, and emphasizes meaningful work. If you thrive in fast-paced settings, enjoy helping customers succeed, and are energized by growth, you will find a home here.</p><p>We are currently seeking a <b>Manager of Account Management</b> to lead our dynamic team, focused on accelerating the adoption and expansion of the MySchoolBucks platform. This role is ideal for a strategic thinker and motivator who advocates for both customers and team members, with a knack for transforming opportunities into successful outcomes.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Lead & Inspire:</b> Manage and develop a team of 5 Account Managers, driving performance, supporting onboarding, and cultivating deep expertise across the MySchoolBucks product ecosystem.</li><li>Foster a culture of collaboration, continuous improvement, and customer success.</li></ul><ul><li><b>Drive Growth:</b> Develop strategies and playbooks to maximize retention, identify upsell opportunities, and enhance the customer lifecycle.</li><li>Guide the team to consistently meet and exceed annual revenue targets.</li><li>Build and oversee team pipelines, providing accurate forecasts of growth, retention, and churn.</li></ul><ul><li><b>Collaborate & Influence:</b> Partner closely with Payments leadership to ensure the team is equipped to make a significant impact.</li><li>Work cross-functionally with Product Management, Sales, Marketing, and Implementation teams to execute growth initiatives.</li><li>Act as the escalation point for strategic accounts and high-value opportunities.</li></ul><ul><li><b>Elevate Customer Experience:</b> Champion an exceptional customer journey, ensuring that clients feel supported, heard, and empowered.</li><li>Conduct key account demonstrations and coach the team on persuasive, value-driven selling.</li></ul><p><b>What You Bring:</b></p><ul><li>4+ years of account management or sales experience, including supervisory roles.</li><li>5+ years of experience in K-12 ed tech, SaaS, and/or payments (preferred).</li><li>Outstanding communication and presentation skills with the ability to influence decision-makers.</li><li>Strong relationship-building instincts—genuine, empathetic, and strategic.</li><li>Analytical capabilities to construct data-driven team strategies.</li><li>A steadfast commitment to integrity, client success, and delivering exceptional work.</li><li>Bachelor's degree or equivalent experience.</li></ul><p><b>Why You’ll Love Working Here:</b></p><ul><li>Make a meaningful impact on the K-12 community and the families we serve.</li><li>Be part of a team culture built on trust, innovation, and shared victories.</li><li>Join a dynamic environment where your ideas will shape the future of school technology.</li></ul><p><b>Compensation:</b><br>$85,000 - $90,000 + Commission. The compensation range reflects the expected base salary for this position based on location, experience, and other relevant factors. Additional commission compensation could range between $30,000 and $40,000 in the first year.</p><p><b>Benefits:</b><br>Global Payments offers a comprehensive benefits package including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching, and worldwide service days.</p><p>Global Payments Inc. is an equal opportunity employer, and we strive to provide a diverse and inclusive workplace for all employees and applicants without discrimination.</p>
