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Agente bilingüe licenciado de seguros de propiedad y accidentes - español-inglés - Remoto EE.UU.
About the position Como Agente bilingüe licenciado de seguros de propiedad y accidentes - español-inglés trabajando remoto en Estados Unidos, formarás parte de un equipo que da un toque humano a los negocios. Nuestro equipo de trabajo desde casa de TTEC cuenta con 41 estados en los que se puede residir. Actualmente no estamos contratando de las siguientes regiones: AK, CA, HI o fuera de los Estados Unidos. Residentes de Colorado, Illinois, Massachusetts, Nueva Jersey, Nueva York, Washington, y Washington, D.C. serán considerados solo en base a necesidades especiales de negocios. Responsibilities • Responderás a las comunicaciones recibidas de los clientes • Realizarás investigaciones para dar respuestas a los clientes a fin de resolver sus problemas • Brindar respuestas prontas a las y los clientes • Asesorarles con paciencia y empatía sobre productos • Resolver sus problemas con una sonrisa • Controlar la resolución de llamadas escaladas o complejas de los clientes • Es posible que se requiera alguna venta adicional de productos o servicios a clientes existentes Requirements • Licencia activa de propiedad y accidentes • 6 meses o más de experiencia en atención al cliente • Excelentes habilidades de comunicación escrita y verbal en español e inglés • Título de educación secundaria o equivalente • Reconocer, aplicar y explicar tus conocimientos sobre productos o servicios • Integridad para seguir las directrices sobre el mantenimiento de la privacidad de los miembros • Conocimientos informáticos • Conexión a Internet de alta velocidad (>10Mbps) • Teléfono inteligente u otro dispositivo que ejecute IOS o Android (iPad, etc.) para su inicio de sesión diario Nice-to-haves • Auriculares con cable USB recomendados Benefits • Educación continua pagada por TTEC • Soporte a tu carrera y desarrollo profesional • Cultura inclusiva y empresa orientada a la sociedad • Salario base a partir de $23 más oportunidades de primas por rendimiento • Paquete de beneficios que puede incluir tiempo libre, reembolso de gastos académicos e incentivos de salud y bienestar Apply tot his job