Agente bilingüe licenciado de seguros de propiedad y accidentes - español-inglés - Remoto EE.UU.

About the position Como Agente bilingüe licenciado de seguros de propiedad y accidentes - español-inglés trabajando remoto en Estados Unidos, formarás parte de un equipo que da un toque humano a los negocios. Nuestro equipo de trabajo desde casa de TTEC cuenta con 41 estados en los que se puede residir. Actualmente no estamos contratando de las siguientes regiones: AK, CA, HI o fuera de los Estados Unidos. Residentes de Colorado, Illinois, Massachusetts, Nueva Jersey, Nueva York, Washington, y Washington, D.C. serán considerados solo en base a necesidades especiales de negocios. Responsibilities • Responderás a las comunicaciones recibidas de los clientes • Realizarás investigaciones para dar respuestas a los clientes a fin de resolver sus problemas • Brindar respuestas prontas a las y los clientes • Asesorarles con paciencia y empatía sobre productos • Resolver sus problemas con una sonrisa • Controlar la resolución de llamadas escaladas o complejas de los clientes • Es posible que se requiera alguna venta adicional de productos o servicios a clientes existentes Requirements • Licencia activa de propiedad y accidentes • 6 meses o más de experiencia en atención al cliente • Excelentes habilidades de comunicación escrita y verbal en español e inglés • Título de educación secundaria o equivalente • Reconocer, aplicar y explicar tus conocimientos sobre productos o servicios • Integridad para seguir las directrices sobre el mantenimiento de la privacidad de los miembros • Conocimientos informáticos • Conexión a Internet de alta velocidad (>10Mbps) • Teléfono inteligente u otro dispositivo que ejecute IOS o Android (iPad, etc.) para su inicio de sesión diario Nice-to-haves • Auriculares con cable USB recomendados Benefits • Educación continua pagada por TTEC • Soporte a tu carrera y desarrollo profesional • Cultura inclusiva y empresa orientada a la sociedad • Salario base a partir de $23 más oportunidades de primas por rendimiento • Paquete de beneficios que puede incluir tiempo libre, reembolso de gastos académicos e incentivos de salud y bienestar Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...