Amazon FBA Operations Manager for Private Label (USA)

We are seeking a highly skilled Operations Manager to lead our Amazon USA private label
business. This is a hands-on, high-responsibility role that combines strategic leadership with
daily operational execution. You will both manage and actively participate in core
operational activities — overseeing the Supply Chain Manager, handling Amazon account
health, and ensuring smooth coordination across logistics, purchasing, and marketplace
operations.

The ideal candidate thrives in a fast-paced, high-growth environment, is extremely detail-
oriented, and enjoys mentoring a small team while staying hands-on in operations.

This role is 50% individual contributor and 50% manager. Reports to COO.

Highlights
● Full-time 40 hours per week
● Competitive salary based on experience.
● Performance-based incentives/bonuses.
● Professional growth opportunities in e-commerce
● Remote position
● Health insurance stipend
● Paid vacation

90 Day Objectives
● Master day-to-day supply chain and operations: Fully understand all processes
from China supplier production to 3PL and Amazon FBA, including logistics,
inventory management, and issue resolution.
● Learn and master Amazon Seller Central: Understand workflows for order
management, account health, and compliance, while building the skills to
independently identify and resolve policy, IP issues (if any), or operational issues.
● Understand and apply seasonal forecasting: Learn existing forecasting models,
analyze historical sales data, and consider seasonal factors to ensure accurate
demand planning.
● Submit actionable demand forecasts: Produce reliable demand forecasts that
aligned with seasonal trends and operational constraints.

Key Performance Indicators
● Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse
for each SKU
● Less than 8 SKUs overstocked beyond forecast period (typically 6 months)
● Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)
● Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)
● Amazon Inventory Performance Index (IPI) - Greater than 465

Key Responsibilities:

Operations & Supply Chain
● Oversee the Supply Chain Manager and ensure end-to-end supply chain operations
run smoothly, from supplier production in China to 3PL warehouses in the USA, and
final delivery to Amazon fulfillment centers.
● Actively support the team during critical operational periods — stepping in to execute
and problem-solve logistics, customs clearance, or inbound delays.
● Provide guidance and make strategic decisions on inbound logistics, customs
clearance, and domestic transport.
● Maintain visibility on inventory levels and work with the Supply Chain Manager to
prevent stockouts or excess inventory.
● Bring hands-on experience in supply chain management, including creating and
managing seasonal and monthly forecasting models, with proven ability to make
accurate forecasts that guide purchasing and replenishment.

Amazon Marketplace Operations
● Oversee the Supply Chain Manager to ensure order management and supervise
Administrative Assistant in handling customer service and timely resolution of
account-related issues.
● Manage Amazon account health, including policy violations, IP complaints, and other
compliance issues, resolving them independently and efficiently.
● Hands-on expertise in Amazon Seller Central — directly executing operational tasks
when needed.
● Coordinate with internal teams to ensure the PPC team can adjust advertising
strategies based on inventory levels.
● Monitor product listings, rankings, and competitor activity to maintain
competitiveness.

Vendor & Purchasing Management
● Source, negotiate, and manage relationships with suppliers, freight forwarders, and
3PL providers.
● Evaluate vendor performance and ensure high-quality standards and on-time
deliveries.
● Oversee purchasing activities, ensuring cost-efficiency while maintaining product
quality.
● Step in to negotiate or manage critical supplier issues when escalation is required.

Leadership & Team Management
● Manage and mentor a small team of 2–3 operations staff.
● Establish clear processes, KPIs, and accountability for the team.
● Promote a continuous improvement culture, driving efficiency gains of “1% better
every day.”
● Lead by example — working alongside the team in daily operations, modeling
problem-solving, and maintaining high execution standards.Balance strategic
direction with direct, hands-on involvement to ensure flawless execution.
● This role may also involve ad-hoc projects and other analysis or operational tasks

beyond those listed, as required to support the evolving priorities of the business.

Qualifications (Must-Have)
● 3+ years of hand-on experience in operations, supply chain, or logistics in an
Amazon environment.
● Extremely detail-oriented, process-driven, and highly organized, with a focus on
continuous improvement.
● Comfortable working in a fast-paced, dynamic environment with partial overlap to the
U.S. East Coast time zone.
● Strong knowledge of Amazon FBA logistics, 3PL operations, and international
shipments (China to USA), including customs and freight forwarding.
● Proven track record in forecasting, inventory planning, and demand analysis to
support seasonal and replenishment cycles.
● Hands-on experience managing Amazon account health, including policy violations,
IP complaints, and compliance issues.
● Solid understanding of how PPC advertising and marketing performance impact
inventory and operations.
● Fluent in English (required); strong communication and analytical skills.

Nice to Have
● Ability to speak Mandarin to communicate effectively with Chinese suppliers.
● Experience launching new products on Amazon.
● Familiarity with forecasting tools or third-party Amazon software (e.g., Helium 10,
SoStocked).
● Familiarity with Project Management tool (Clickup, Asana)
● Prior experience in managing small teams in eCommerce.
● Proficiency in Google Sheets/Excel for analysis and reporting.