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Amazon Reimbursements / FBA Cost Optimization Manager
Company: CGK Linens
Location: Remote (Preferred: LATAM, Europe, or Canada)
Salary Range: $50,000 – $75,000 USD
To Apply:
Please do not use Linkedin. Send an email with your resume and a quick 1-2 min video about you and your relevant experience to [email protected]
About CGK Linens
CGK Linens is a fast-growing e-commerce bedding brand selling at high volume across Amazon marketplaces worldwide. With a large and expanding catalog, we are focused on improving operational excellence and maximizing profitability through tighter controls, smarter systems, and optimized Amazon processes.
Role Overview
We are seeking an experienced Amazon Reimbursements & FBA Cost Optimization Manager to fully own and scale our global reimbursement and fee auditing function. This role is highly impactful and directly contributes to profitability by identifying, disputing, and recovering lost revenue, while proactively reducing Amazon-related cost leakage.
This position is ideal for someone who is highly organized, analytical, and capable of running an end-to-end process independently with minimal oversight.
You will support all Amazon regions, managing reimbursement claims and fee auditing across every marketplace we operate in.
Key Responsibilities
- Own the end-to-end Amazon FBA reimbursement process across all marketplaces (US, EU, Canada, and more)
- Identify, submit, track, escalate, and appeal reimbursement claims related to lost, damaged, or miscounted inventory
- Audit Amazon FBA fees and investigate overbilling, incorrect charges, and other fee discrepancies
- Monitor and optimize participation in Amazon programs including SIPP, Manage Your Sourcing Costs, and other cost-reduction initiatives
- Build and maintain reporting dashboards to track reimbursements, fee accuracy, margin impact, and recovery performance
- Partner cross-functionally with Supply Chain, Finance, and Operations teams to resolve issues and prevent recurrence
- Audit our current reimbursement workflow, identify gaps, and implement improved processes from scratch
- Proactively recommend tools and process improvements to reduce future Amazon-related losses
What Success Looks Like (First 90 Days)
- Audit our current reimbursement and fee recovery process and identify key opportunities for improvement
- Propose a clear, scalable reimbursement workflow and reporting structure
- Begin implementing improvements immediately and tracking performance metrics
- Reduce backlog, improve follow-up structure, and increase recovered value percentage
- Deliver clear reporting that leadership can use to track ROI and profitability impact
Qualifications
- Proven experience managing Amazon FBA reimbursements at scale
- Strong understanding of Amazon FBA fees, reimbursement policies, and dispute workflows
- Highly analytical with exceptional attention to detail
- Strong organizational skills and follow-through (able to push cases until resolution)
- Comfortable working independently with minimal supervision
- Self-starter mindset with strong ownership and accountability
- Ability to manage complexity across large catalogs and high-volume operations
Why This Role Matters
This position has a direct and measurable impact on company profitability. The right candidate will recover significant lost revenue while building systems that protect margins long-term and reduce ongoing cost leakage across Amazon.
Tools & Access Provided
- Full Seller Central permissions as needed
- Access to reimbursement tools such as Getida
- Slack communication and direct collaboration with leadership
