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Assistant Manager, Dispatch Operations
- Lead, guide and direct employees monitoring performance, providing coaching, counseling. Accountable for the management of an efficient, clean and safe operation
- Responsible for, training and assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion
- Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
- Communicate daily with drivers, dispatch, customers, and Sr. Management
- Identify areas in need of improvement, develop and execute improvement plan
- Supervise all assigned dispatchers, customer service representatives, dispatch supervisors and agent assigned to multiple locations
- Observe and evaluate dispatch functions and coach dispatchers on needed improvements
- Maintain an effective working relationship with other departments such as LTL Operations and Customer Care
- Support customer relationship, oversee profit and cost controls
- Regular attendance is required.
- This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
- High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background. Bachelor Degree preferred
- One to three years’ experience in customer service and/or transportation
- One year supervisory experience preferred
- Proficient in Microsoft Excel
- Excellent communication skills (listening, verbal, written)
- Customer service focus
- Problem solving and analytical ability
- Prioritization and time management skills
- Must be capable of working under tight time constraints in a high volume environment with multiple priorities
- Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
- Must be able to comply with all company policies, rules, procedures and Code of Conduct
- Must be able to interact well with others
- Must be able to work independently, or in a team setting
- Must be capable of working under tight time constraints in a high volume environment with multiple priorities
- Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- Must be authorized to work in the United States
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
