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AVP, Client Development Manager - Home Core, Sleep Number
Job Description:
Role Summary/Purpose:
The AVP, Client Development Manager is a client facing relationship role focused on portfolio performance and strategic growth for the Sleep Number consumer financing program. This role is responsible for developing and executing joint growth initiatives, optimizing customer and retailer experiences, and serving as a client advocate across Synchrony. The ideal candidate is a high-energy, consultative leader who can influence across a matrixed organization, translate data into insights, and drive cross-functional execution in a decentralized environment that moves at the speed of retail.
The selected candidate will partner closely with teams across Synchrony (Sales, Marketing, Finance, Credit, Operations, Risk, Compliance, Product, Analytics) and with Sleep Number stakeholders to deliver measurable improvements in portfolio growth, profitability, and customer experience.
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Essential Responsibilities:
Build and maintain strong relationships with Sleep Number and key stakeholders; serve as a trusted advisor and escalation point.
Coordinate operational rhythms (e.g., QBRs/MBRs preparation, strategic pillar reviews, internal and external meetings), define and track success metrics, and drive accountability to timelines and outcomes.
Identify opportunities to improve conversion and customer experience across the end-to-end journey (in-store, online, mobile, contact center), partnering with internal and external teams to deliver enhancements.
Translate portfolio data into actionable insights; develop executive-ready storylines and recommendations.
Coordinate cross-functional delivery of initiatives (sales, marketing, promos, digital enhancements, training/enablement, operational improvements) and remove obstacles to execution.
Ensure program efforts align with Synchrony risk/compliance requirements; maintain operating procedures and lead remediation efforts with a continuous-improvement mindset.
Support ongoing relationship management and respond to ad hoc client program requests as needed.
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
Bachelor’s degree or equivalent experience.
5+ years experience in client management, sales/BD, or strategic account management in the payments space.
3+ years experience leading cross-functional initiatives/programs with multiple stakeholders and competing priorities.
Strong financial and analytical acumen; proficiency in Excel and PowerPoint with ability to present to executive audiences.
Willingness to travel up to 25%.
Ability and flexibility to travel for business as required
Desired Characteristics:
Strong commercial intensity and executive presence.
Proven ability to influence in a matrixed organization and drive outcomes without direct authority.
Demonstrated success improving portfolio performance through data-driven insights and disciplined execution.
Strong operational acumen; proactive, structured problem-solver.
Comfort operating in ambiguity; collaborative and results-driven.
Experience leveraging digital, analytics, and emerging technologies (including AI-enabled tools) to improve customer and retailer experiences.
Grade/Level: 11
The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Sales