Business System Support Specialist

Job Title: Business Systems Support Specialist • Employees can work remotely • Location: Mississauga, ON Summary of Position We are seeking an experienced Business Systems Support Specialist to join our dynamic team. The ideal candidate will provide technical support, troubleshooting, and expertise in Microsoft Dynamics 365 Business Central (BC) to ensure seamless operation, configuration, and optimization of the system across our organization. This role is critical for supporting users, resolving technical issues, and enhancing workflows within Business Central, enabling efficient business processes and data integrity. Essential Duties and Responsibilities · User Support: Act as the primary point of contact for end-user support on Business Central issues, providing timely and effective resolutions. · Troubleshooting: Diagnose, investigate, and resolve issues within Business Central, escalating complex cases when necessary. · System Configuration: Assist with system configurations, customizations, and updates to align Business Central with business requirements. · System Optimization and Maintenance: Conduct regular assessments of business systems, identifying opportunities for enhancements, upgrades, and process improvements to optimize performance and reduce manual efforts. · Data Management: Ensure data accuracy and integrity by performing regular audits and resolving data-related issues. · Documentation: Create and maintain documentation for system configurations, troubleshooting steps, and user guides. · Project Management: Participate in system implementation, migration, and upgrade projects, coordinating with cross-functional teams to ensure successful and timely project completion · Training: Provide training and guidance to end users on best practices and effective use of Business Central functionalities. · Collaboration: Work closely with other IT and business teams to align Business Central operations with broader organizational goals. · Enhancements: Identify areas for system improvement, workflow automation, and optimization, and collaborate with developers and stakeholders to implement these enhancements. · Compliance: Ensure adherence to organizational and regulatory data compliance standards within Business Central. Qualifications: o Proficiency in Business Central modules and configurations. o Experience with SQL and data analysis; familiarity with BI and data visualization tools (e.g., Power BI) is a plus. o Experience developing reports in Business Central o Knowledge of related Microsoft products (Power BI, Power Automate, etc.) is a plus. · Exceptional analytical and problem-solving skills. · Excellent communication and interpersonal skills to facilitate effective collaboration across departments. Traits · Highly motivated and self-driven to stay ahead of network technology advancements. · Excellent organizational skills and ability to manage multiple tasks efficiently. · Adaptability and ability to work effectively in a fast-paced, dynamic environment. Education and/or Experience · Bachelor’s degree in computer science, Information Technology, or a related field. · Minimum 3-5 years of experience in a business systems support role, with a strong understanding of ERP, CRM, or other business systems. · Experience supporting Microsoft Dynamics 365 Business Central. · Experience with other platforms such as: MES (Manufacturing Execution System), CMMS (Computerized Maintenance Management System) and QMS (Quality Management System) · Experience in a manufacturing environment is a plus. • CONTACT: CONNECT SEARCH CONSULTANTS INC. • Rob Flicht 416 889 9444 rob@connecthire.com

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...