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Business Systems Analyst, IT Global Infrastructure Service Delivery - Field Services
About the position
CHS has an exciting opportunity in the Information Technology group. We are looking for a Business Systems Analyst (BSA) to support Service Delivery and Field Services within the IT Global Infrastructure team. This role will support work efforts that deliver infrastructure products and services to specific business units or regions within the CHS Enterprise. The BSA plays a role from identification of need through deployment and testing. The BSA incorporates enterprise infrastructure protocol and good practices into all work initiatives and takes an ownership role in ensuring consistent, reliable, and high-value solutions are implemented and can be efficiently supported. A core expectation of the BSA is the ability to be collaborative and work cross-functionally with a variety of IT teams, including Product and application support teams, the CHS IT Service Center and systems architects. Importantly, the BSA will engage closely with business stakeholders to build relationships, understand their IT gaps, and document operational and technical needs. They will surface these needs into the IT backlog, develop workplans and timelines for related technology initiatives, and help deliver projects that drive measurable business value. To be considered for this position, qualified candidates must live in the greater Lewiston, ID area to work a hybrid schedule (3-4 days) on-site. This role will require up to 35% of local travel to CHS locations within the specified geographical territory of CHS Primeland and CHS Sun Basin.
Responsibilities
- Provide consistent and satisfactory customer service to internal business customers and leaders, operating with a strong sense of accountability and integrity.
- Build relationships with Business stakeholders, IT customers and 3rd party vendors and suppliers.
- Follow all IT, Global Infrastructure and team policies and procedures.
- Work with other IT analysts, engineers, and business stakeholders on the following:
- Understand and document the business case and how systems function end-to-end in the current state, focusing particularly on requirements and dependencies for infrastructure components or services
- Assist with the design, upgrade, and monitoring of systems
- Determine hardware required to support business systems and processes
- Provide on-site technical support and issue remediation for core infrastructure, business systems and operational technology at CHS locations in the region as needed.
- Lead or co-lead work efforts that aim to deliver infrastructure services for CHS sites, plants, and terminals within a specific region.
- Lead technology preventative maintenance program for IT and business systems, including system refreshes and software upgrades.
- Document use cases, business requirements and system requirements.
- Coordinate staging, installation and configuration of new or upgraded systems.
- Create diagrams and process flows.
- Document and process issues, enhancement requests and feedback from business partners.
- Manage and resolve incidents using a standard enterprise ITSM system.
- Utilize appropriate tools and invoke key concepts from project and performance management approaches, including project charter, A3, critical path analysis, timeline and milestones, stakeholder analysis, and issue & risk trackers.
- Proactively prioritize business IT needs and effectively manage time and resources to complete critical tasks.
- Procure new gear and hardware for work efforts using a standard enterprise purchasing system.
- Participate and collaborate with the Service Delivery team using Agile & Kanban.
- Recruit and manage Smart Hands contractors for on-site field work as needed.
- Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
- Other responsibilties as needed or assigned.
Requirements
- High School Diploma (or equivalent)
- Knowledge of Information Technology, IT Business Systems and/or Infrasturcture to include:
- Desktop, server, LAN/WAN and firewall technologies
- Firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites
- Gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts
Nice-to-haves
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or related field
- 2+ years of experience as a business systems or infrastructure analyst to include:
- Experience with infrastructure centric projects working with desktop, server, LAN/WAN and firewall technologies
- Experience with firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites
- Experience gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts
- 2+ years direct or indirect project management or coordination experience on small to medium size technology initiatives, projects or work efforts
- Experience with industrial automation systems, like Kahler Automation, including truck scales and kiosks
- Experience working with Azure DevOps and ServiceNow
- Knowledge of system and network development methodologies including Agile
- Knowledge of performance improvement methodologies including LEAN
- Familiarity with O365, especially Teams, Visio and PowerPoint
- Demonstrated problem-solving and critical thinking skills
Benefits
- Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
