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Call Center Agent – English Speaking
We are seeking an enthusiastic and customer-focused strong English-speaking Call Center Agent strong to join our team The selected candidate will manage customer interactions handle inquiries create work orders and ensure positive customer experiences The role requires strong communication skills and the ability to manage technical queries using CRM platforms strong Key Responsibilities strong Handle customer inquiries via strong phone email and chat strong in English Manage and log customer interactions using strong CRM systems strong Stay updated on strong technical specifications strong of services Handle technical questions and strong escalate when required strong Prioritize and address multiple customer requests efficiently Use data and feedback to improve service quality Adapt communication style based on customer type Build rapport and turn negative experiences into positive ones Collaborate with other departments to resolve issues Adapt to process changes or new systems products Experience using CRM or call center technologies.Background in Facility Management or experience as a Facility Coordinator is an added advantage.Strong analytical and multitasking abilities.Excellent verbal and written communication skills.Customer-focused mindset with the ability to handle conflicts professionally.Creative problem‑solving and ability to work under pressure.Team player with flexibility to adapt in a fast-paced environment.
