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Care Team Intake Specialist

February 17, 2026

About SynapticureAs a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS. The RoleDrives clinical and administrative support functions across the market, such as customer service, scheduling, registration, referrals, and prior authorizations. Serves as a Synapticure’s representative to our members, external healthcare organizations, payer partners, and other partners to ensure that our members have the care and assistance they need to thrive. Job Duties – What you’ll be doing Engagement-Manages new patient intake calls-Obtain brief medical history Obtain details of current/past medical provider-Gather insurance informationSchedule and manage appointments per protocol or at the direction of the care team-Schedule clinical appointments-Track scheduling tasks and ensure execution by due date-Meet minimum required appointments scheduled daily-Follow all proper scheduling policies and procedures-Reschedule members who cancel, no show, or request to reschedule appointments send appointment reminders and confirmation-Manage related correspondence (e.g., document calls and texts)Completes FMLA forms Operations and Follow-Up-Partner with the care team to complete visit-related tasks-Request and obtain medical records from health plans and external providers and organizations per protocol-Obtain completed member forms (e.g., consents and HIPPA forms)-Review medical records to ensure all necessary components of the medical record are available for appointments-Conduct eligibility checks-Communication tasks; Manage faxing tasks, including assignment of received faxes, Coordinate outgoing member communications, including standard mailings, news and member resources, Other printing/mailing/faxing as needed-Utilize our care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources-Generate and communicate standard reporting as needed-Fulfill other duties to support member care and operations as assigned Requirements – What we look for in you<ul><li>HS Diploma or equivalent</li><li>Knowledge of healthcare operations</li><li>Medical Assistant or equivalent</li><li>Experience handling and reviewing medical records.</li><li>Experience in a startup or organization that has experienced rapid growth and change.</li><li>Experience in coordinating and managing referrals.</li><li>Exceptional communication skills.</li><li>Experience with EHR systems, Mac, and GoogleExperience with patient communication (ie scheduling and coordinating care) Basic knowledge of frequently prescribed medications</li></ul> This position is remote and work would be based in your home. The necessary technology would be provided to work out of your home. Salary and Benefits:Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience.

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Care Team Intake Specialist

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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