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Chat Support Representative – Philippines (English & Filipino) – From Home
Job Summary
Houston Skilled Consultancy is seeking a highly motivated and customer-oriented Chat Support Representative to join our growing remote support team in the Philippines. In this role, you will be responsible for managing online customer inquiries, resolving issues through live chat, and providing exceptional service in both English and Filipino. This is a work-from-home opportunity ideal for individuals who have excellent written communication skills, attention to detail, and a passion for helping people.
You will serve as the first point of contact for customers, ensuring a positive experience while maintaining professionalism and efficiency in every interaction.
Key Responsibilities
Respond promptly to customer inquiries via chat in English and Filipino.
Provide accurate product and service information to customers.
Troubleshoot and resolve customer concerns or escalate to higher support when necessary.
Maintain records of customer interactions and feedback in the system.
Follow communication scripts and guidelines to ensure consistent service quality.
Collaborate with team members to improve overall customer satisfaction.
Meet daily and weekly performance metrics such as response time, accuracy, and resolution rate.
Stay updated with product knowledge, promotions, and company policies.
Required Skills and Qualifications
Excellent written communication skills in English and Filipino.
Strong typing speed and accuracy (minimum of 40 words per minute preferred).
Good problem-solving and multitasking abilities.
Proficiency in using chat software, CRM systems, and basic computer tools.
High attention to detail and ability to remain calm under pressure.
Must have a stable internet connection and a quiet home workspace.
Ability to work independently with minimal supervision.
Experience
Preferred: 1 year of experience in chat, email, or customer service roles.
Fresh graduates and career shifters are encouraged to apply — training will be provided.
Working Hours
Flexible schedules available.
Full-time or part-time options.
Must be willing to work in rotational shifts, including weekends or holidays, if required.
Philippine-based remote setup with possible alignment to international time zones (US or UK shifts).
Knowledge, Skills, and Abilities
Strong interpersonal and written communication skills.
Ability to handle multiple chat conversations simultaneously.
Quick learner with adaptability to new tools and procedures.
Customer-first mindset with professionalism and empathy.
Basic technical knowledge of web-based platforms and chat systems.
Benefits
Competitive monthly salary with performance incentives.
Work-from-home convenience and flexibility.
Paid training and continuous skill development.
Opportunities for promotion and long-term career growth.
Internet and equipment allowance (as applicable).
Supportive and friendly virtual work environment.
Why Join Us
At Houston Skilled Consultancy, we value people who are passionate about service excellence. You will be joining a diverse, talented team that believes in collaboration, growth, and innovation. We provide a professional yet flexible work culture that allows you to succeed from the comfort of your home.
Join us to build a rewarding career where your voice matters, your skills are valued, and your potential is limitless.
How to Apply
Interested applicants may send their updated resume with the subject line:
Chat Support Representative – Philippines to our official recruitment email or apply directly through our website.
Shortlisted candidates will be contacted for an initial virtual interview and assessment.
