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Claims Resolution Specialist, Bodily Injury - Remote Utah

March 5, 2026

Description Personal Lines Casualty is currently hiring for a Claims Resolution Specialist to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims. Qualified applicants are required to live in the state of Utah. This is a fully remote position. Training is a critical component to your success and that success starts with reliable attendance.Attendance and active engagement during training is mandatory. Responsibilities:<ul style="margin-top: 0in;"><li>Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.</li><li>Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.</li><li>Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.</li><li>Confers with trial counsel and prepares trial reports.</li><li>Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.</li><li>Responds to various written and telephone inquiries including status reports.</li><li>Ensures adequacy of reserves.</li><li>Accountable for security of financial processing of claims, as well as security information contained in claims files.</li><li>Updates files and provides comprehensive reports as required.</li><li>Responsible for managing the practices and billing activities of outside and in-house counsel.</li></ul>Preferred Qualifications:<ul style="margin-top: 0in;"><li style="margin-left: 0in;">2+ years Personal Lines Third Party Auto Casualty Experience</li><li style="margin-left: 0in;">2+ years Attorney Represented Experience</li></ul>Qualifications<div style="font-family: 'Arial', sans-serif; font-size: 12pt;"><ul><li>Strong written and oral communications skills required.</li><li>Good interpersonal, analytical, investigative, and negotiation skills required.</li><li>Customer service experience preferred.</li><li>Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.</li><li>The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.</li><li>Ability to obtain proper licensing as required.</li></ul></div>About UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.  We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: <a href="https://lmi.co/Benefits" target="_blank" rel="noopener">https://LMI.co/Benefits</a>    Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.    Fair Chance Notices  <ul style="margin-top: 0in;"><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-fair-chance-act.pdf" target="_blank" rel="noopener">California</a> </li></ul><ul style="margin-top: 0in;"><li><a href="https://bca.lacity.gov/Uploads/fciho/FCIHO-factsheet-2024-03-05.pdf" target="_blank" rel="noopener">Los Angeles Incorporated</a> </li></ul><ul style="margin-top: 0in;"><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2025/01/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf" target="_blank" rel="noopener">Los Angeles Unincorporated</a> </li></ul><ul style="margin-top: 0in;"><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/pa-philadelphia-fair-chance-law.pdf" target="_blank" rel="noopener">Philadelphia</a> </li></ul><ul style="margin-top: 0in;"><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-san-francisco-fair-chance.pdf" target="_blank" rel="noopener">San Francisco</a> </li></ul>

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Claims Resolution Specialist, Bodily Injury - Remote Utah

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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