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Clerk - 4, Inpatient Pool - Medicine and Mental Health
Position: Clerk - 4
Department: Inpatient Pool – Medicine & Mental Health (A2, B2, C2, D2, C3, D1)
Position Status: Part Time Permanent
Temporary Contract End Date: N/A
Union: OPSEU 345
Number of Positions: 1
Location: On site
Language: English
The PRHC Difference:
Peterborough Regional Health Centre (PRHC) is a regional hospital delivering acute healthcare to a rapidly growing population of more than 300,000 in Peterborough and the surrounding communities, including the First Nations of Curve Lake, Hiawatha and Alderville.
With an annual budget of nearly $390 million, and a proud local history extending back over a century, PRHC has nearly 500 inpatient beds and offers a wide range of services, including specialized programs in renal, stroke, cardiac, cancer care, vascular surgery and mental health & addictions.
PRHC is located in Peterborough, Ontario, Canada a 90-minute drive north-east of Toronto. We are the region’s largest employer with more than 3,100 staff, 450 physicians with privileges, and a core group of 250 volunteers
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a culture that recognizes and celebrates the efforts and achievements of its people.
PRHC is proud to be recognized as one of the top 20 employers nationwide in the healthcare and social services category, and 199 overall among 300 Canadian employers across all sectors, on the Canada’s Best Employers list released by Forbes in 2025.
Top Benefits and Perks:
- Vacation and Benefits
- Pension program with matching employer contribution
- Health and Wellness programs (gym and yoga memberships, travel discounts, etc.)
- Learning fund for educational development
HOURS OF WORK:
The stated hours of work are approximate as schedules are subject to change with the operational needs of the Health Centre. Changes made to hours of work will follow the terms of the applicable collective agreement, company policy and/or legislation.
Approximate # of hours: 18.5
Type of Shifts: 4 & 8hr Days, Weekends & Holidays
WHAT YOU’LL DO:
The Inpatient Clerk supports the patient care team and the patient experience on inpatient units. Responsibilities include: reception duties for calls and visits to the unit from internal staff, non-PRHC personnel; non-clinical patient assistance (responding to general inquiries, directing patients and visitors to the most appropriate clinical team member, providing assistance to obtain services); facilitation of communication (receiving mail, fax).
WHAT YOU’LL BRING:
Successful completion of a Hospital Nursing Unit Secretary Certificate or an equivalent combination of education and work experience
WHO YOU ARE:
· Demonstrated knowledge of medical terminology and abbreviations
· Demonstrated basic knowledge of Microsoft Outlook and Word
· Accurate keyboarding skills: 4500 keystrokes per hour
· Ability to type 35 words per minute
· Excellent communication skills
· Excellent interpersonal skills
· Excellent telephone manner
· Demonstrated ability to work independently or in a group as part of a team
· Demonstrated ability to manage time effectively and complete work within set deadlines
· Excellent organizational skills and ability to reprioritize tasks
· Demonstrated ability to work in an environment with frequent interruptions
· Ability to maintain confidentiality
· Demonstrated effective conflict resolution skills
· Ability to respond competently to crisis/urgent situations
· Demonstrated good attendance with the ability to maintain this within the Health Centre’s standard
· Ability to meet the performance expectations of the job
· Demonstrated commitment to supporting an inclusive, non-judgmental workplace, welcoming all people of all backgrounds
· Understands, upholds and promotes Peterborough Regional Health Centre’s Standards of Behaviour
· Previous experience with accessing and navigating a patient’s electronic health record in a Clinical Information System is considered an asset
OUR COMMITMENT:
At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.
We invite all interested individuals to apply and encourage applications from members of all equity-deserving communities, including those who identify as Indigenous, black, racialized, women, people with disabilities and people with diverse gender identities, expressions, and sexual orientations. Even if your past experience doesn’t quite align with every qualification on this position, we still encourage you to apply as you may be the right candidate for another role within our organization.
Peterborough Regional Health Centre is committed to creating and maintaining an inclusive and accessible environment that is in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should you require accommodation through the recruitment and selection process, please notify us by indicating this on your application form and upon initial contact by our recruitment team. This will ensure that we can tailor the recruitment process to meet your accommodation needs.
Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.
