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Client solutions Specialist, Amazon
DescriptionAmazon Advertising operates at the intersection of e- commerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy.We help advertisers reach customers on Amazon, across our other owned and operated sites, on other high quality sites across the web, and on millions of mobile and tablet devices.We put the customer at the heart of everything we do and work backwards, including in advertising.If you’re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them – then we want you to come join us and make advertising even betterWe are looking for a hands- on, creative, detail- oriented, analytical, and highly- motivated account manager to help scale our growing display and video advertising business.You will work closely with large clients and field sales team to manage media planning, ensure strong campaign execution and deliver positive returns for advertisers.Key job responsibilitiesSpecific responsibilities include, but are not limited to, working with sales to create strategic media plans, project- managing all pre- launch work, setting up campaigns, interacting with advertising agencies, raising the bar on creative quality, optimizing campaign performance by analyzing metrics, reporting and diving deep to provide insights to clients, showcasing category performance and creative insights.To do this, you need to be extremely hands on, have a deep understanding of Amazon's display advertising products, technical/operational capabilities, and have the ability to synthesize analysis into a concise and compelling presentation.In addition to working closely with other client facing teams, you will interact with product development, finance, legal, business teams, advertising agencies and clients.Build solid relationships with advertising agencies and clients, displaying a dedication to delivering first- class service and online advertising solutionsFlawlessly execute end- to- end campaigns, liaising with key internal and external stakeholders.Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet clients’ KPIsMonitor and communicate campaign progress through regular, in- depth activity reports and insights, using this knowledge as a basis for future campaignsLeverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients’ goalsTroubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutionsServe as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, pricing) and assist in the development of best practices and operational efficienciesCo- lead monthly and quarterly reviews with advertisersDrive operational excellence to ensure SLA adherence and client satisfactionBilling and resolution of any financial issuesTravel to accounts as needed (Estimated 30- 40%)A day in the lifeBuild solid relationships with advertising agencies and clients, displaying a dedication to delivering first- class service and online advertising solutions• Flawlessly execute end- to- end campaigns, liaising with key internal and external stakeholders.• Analyze campaign performance against key metrics to identify, recommend, and implement optimizations• Monitor and communicate campaign progress through regular, in- depth activity reports and insights• Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, pricing)• Co- lead monthly and quarterly reviews with advertisers• Ensure SLA adherence and client satisfaction• Billing and resolution of any financial issues• Travel to accounts as needed (Estimated 30- 40%)Basic QualificationsProven experience (1- 3 years) in ad operations, online marketing or programmatic advertising2+ years working in an external client facing environmentBachelor's degree; emphasis in Marketing, Economics or Business preferredStrong Excel and PowerPoint skillsCreative and strategic vision to build value proposition for clients and propertyStrong analytical skills as well as experience in applying those skills in the advertising domainAbility to work cross- functionally and with a wide range of employees with different skill setsAbility to aggregate and analyze internal and external campaign metrics to assess performance drivers and identify insightsSound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on scheduleMedia planning & story- telling capabilitiesPreferred QualificationsAn understanding of and passion for e- commerce.Demonstrate active listening skills, highly consultative and solutions- oriented.Operate in a fast- moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives.Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems.Ability to work in teams and ultimately focus on delivering results with high standards.Attention to detail and capability to work on multiple projects in parallel.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how- we- hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
