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Collections Manager
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This function is responsible for Managing collection team(s) for optimum reduction AR Days, aging and working with payers to improve or maintain cash goals set. Positions in this function interact with customers (internal and external) gathering support data to ensure accurate billing and collection processes are followed. Provide input to policies, systems, methods, and procedures for the effective management and control of the premium collection. Educate customers regarding issues or concerns in achieving the goals set. Monitor outstanding balances and take appropriate actions to ensure responsible parties (payers, IPA or other) pay as billed. Manage the preparation reporting to upper leadership and complete reconciliation of billing or collection with leadership, teams and or client.
Primary Responsibilities:
- Manages and is accountable for professional employees and/or supervisors
- Impact of workload and assignment to ensure accounts are worked accurately and to resolution
- Sets team direction, resolves problems and provides guidance to members of own team
- May oversee work activities of direct report or their teams
- Adapts departmental plans and priorities to address business and operational challenges
- Influences or provides input to forecasting and planning activities
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 5+ years of experience in Revenue Cycle
- 2+ years of management/leadership experience
- Understanding the fundamentals of balancing from an EOB perspective
- Understanding and follow through of time management and assignments to others
- Solid proficiency with Excel (formulas and Pivot Tables)
Preferred Qualifications:
- Bachelor's Degree
- Experience with practice management systems (i.e. MS4, Invision, EPIC, STAR, eFR)
- Basic understanding of payer behaviors, using to trend and identify opportunities and inefficiencies
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
