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Community Manager – Crypto Casino, Sportsbook
Job Description:
- Run daily community engagement across **Telegram + Discord** (and support growth on **X**).
- Create and execute weekly content/event plans: prompts, polls, AMAs, giveaways, quests, leaderboards.
- Build community culture: tone of voice, memes, rituals, community “moments,” and retention loops.
- Identify power users, VIPs, and advocates; create programs that reward loyalty and contribution.
- Maintain a clean environment: remove spam/scams, enforce rules, manage bans/mutes/warnings.
- Set up and manage moderation workflows, escalation paths, and incident response (raids, phishing attempts, impersonators).
- Recruit, train, and manage volunteer mods (where applicable) with clear shifts and SOPs.
- Post and coordinate announcements: product updates, promotions, tournament schedules, results, and updates.
- Liaise with Support/Risk/Payments teams to resolve user issues quickly and escalate serious cases.
- Collect structured feedback from users and report it back to Product/Growth (bugs, feature requests, friction points).
- Support the brand presence on X: community replies, quote tweets, engagement, trend participation, and campaign coordination.
- Spot trending topics/memes and recommend angles that fit Blitzed’s voice.
- Maintain calendars, pinned posts, FAQs, onboarding messages, bot automations, and channel structure.
- Track and report community KPIs: active users, message volume, sentiment, retention, event participation, support deflection.
Requirements:
- 2+ years experience managing communities on **Telegram and/or Discord** (crypto, iGaming, fintech, gaming, or similar).
- Strong written communication and the ability to match brand tone across platforms.
- Comfortable moderating high-traffic chats and handling conflict calmly.
- Organised and reliable: can run calendars, workflows, and repeatable weekly plans.
- Familiarity with bots, roles, and community tooling (e.g., MEE6, Dyno, Collab.Land, etc.).
- Experience in crypto casinos / sportsbooks / iGaming.
- Experience working with KOLs/influencers and coordinating community-driven campaigns.
- Basic analytics skills (dashboards, KPI reporting, sentiment tracking).
- Event/community growth experience (quests, referral programs, tournaments).
Benefits:
- Competitive salary + performance bonus
- Fast-paced team and high ownership
- Remote-friendly environment
- Room to grow into Community Lead / Head of Community