Community Manager – Crypto Casino, Sportsbook

Job Description:

  • Run daily community engagement across **Telegram + Discord** (and support growth on **X**).
  • Create and execute weekly content/event plans: prompts, polls, AMAs, giveaways, quests, leaderboards.
  • Build community culture: tone of voice, memes, rituals, community “moments,” and retention loops.
  • Identify power users, VIPs, and advocates; create programs that reward loyalty and contribution.
  • Maintain a clean environment: remove spam/scams, enforce rules, manage bans/mutes/warnings.
  • Set up and manage moderation workflows, escalation paths, and incident response (raids, phishing attempts, impersonators).
  • Recruit, train, and manage volunteer mods (where applicable) with clear shifts and SOPs.
  • Post and coordinate announcements: product updates, promotions, tournament schedules, results, and updates.
  • Liaise with Support/Risk/Payments teams to resolve user issues quickly and escalate serious cases.
  • Collect structured feedback from users and report it back to Product/Growth (bugs, feature requests, friction points).
  • Support the brand presence on X: community replies, quote tweets, engagement, trend participation, and campaign coordination.
  • Spot trending topics/memes and recommend angles that fit Blitzed’s voice.
  • Maintain calendars, pinned posts, FAQs, onboarding messages, bot automations, and channel structure.
  • Track and report community KPIs: active users, message volume, sentiment, retention, event participation, support deflection.

Requirements:

  • 2+ years experience managing communities on **Telegram and/or Discord** (crypto, iGaming, fintech, gaming, or similar).
  • Strong written communication and the ability to match brand tone across platforms.
  • Comfortable moderating high-traffic chats and handling conflict calmly.
  • Organised and reliable: can run calendars, workflows, and repeatable weekly plans.
  • Familiarity with bots, roles, and community tooling (e.g., MEE6, Dyno, Collab.Land, etc.).
  • Experience in crypto casinos / sportsbooks / iGaming.
  • Experience working with KOLs/influencers and coordinating community-driven campaigns.
  • Basic analytics skills (dashboards, KPI reporting, sentiment tracking).
  • Event/community growth experience (quests, referral programs, tournaments).

Benefits:

  • Competitive salary + performance bonus
  • Fast-paced team and high ownership
  • Remote-friendly environment
  • Room to grow into Community Lead / Head of Community
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