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Customer Care Representatives (Open to No Experience)
We are looking for enthusiastic and customer-focused individuals to join our dynamic team as Customer Care Representatives. This full-time role will be based in Iloilo City, Iloilo. As a Customer Care Representative, you will be the first point of contact for our clients, providing exceptional service and support to help build and maintain strong customer relationships.
What you'll be doing
Respond to incoming customer inquiries and requests via phone, email or chat channels
Provide accurate and timely information to customers
Handle customer complaints and concerns with professionalism and empathy
Identify and escalate complex issues to the appropriate team
Maintain detailed records of customer interactions
Contribute to the continuous improvement of customer service processes and policies
What we're looking for
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Proactive and customer-oriented mindset
Ability to remain calm and focused under pressure
Proficiency in both written and spoken English
No prior experience required, as full training will be provided
If you're excited about the prospect of joining our team, we encourage you to apply no