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Customer Focus Officer
<p> Job Description <br>Submit your CV and any additional required information after you have read this description by clicking on the application button. <br><p> Flexible working: this role is permanent, full-time, from Monday to Friday. Fixedhours are 08: with a 16:00 finish on Fridays). You’ll also have the option totake on weekend overtime which is paid at double time. You’ll need to be on-siteduring working hours, which means home working is not available. About usWe're MI6, also known as the Secret Intelligence Service (SIS). Our mission is toprotect the security and economic wellbeing of the UK from overseas threats such asregional instability, terrorism, and cyber-attacks. Working across the globe and inclose partnership with MI5 and GCHQ, we help the Government to counter thesethreats through the provision of secret intelligence. A role in MI6 will see youproviding vital support to this work, within a supportive and encouraging environmentthat puts the emphasis on teamwork.The roleWe’re seeking a reliable and proactive Facilities Officer to support the day-to-dayoperations of our facilities team. The successful candidate will play a key role inmaintaining a safe, functional, and welcoming environment across our offices. Thishands-on position involves a mix of practical maintenance, office support, and drivingduties.Your responsibilities will include: office moves and setup: Assembling, relocating, and dismantling officefurniture and equipment as required for departmental moves, refurbishments,or events general maintenance: Carrying out minor repairs, including basic carpetlaying, decorating, and internal painting of offices to maintain a high standardof presentation lock and key management: Changing, repairing, and servicing locks. driving duties. Driving company vehicles within central London to collect anddeliver items, tools, and materials, ensuring timely and safe transport health and safety: Supporting compliance with health and safety policies;reporting hazards, faults, and incidents promptlystock and supplies: Maintaining an inventory of tools, maintenance supplies,and consumables, requesting replenishment as needed facilities support: Escorting contractors on-site, and completing general officewaste clearance and light cleaning duties other duties: Providing general assistance to the wider facilities teams andbroader organisation as requiredAbout youYou’ll have practical skills in furniture assembly, decorating and basic maintenance,along with an understanding of the importance of health and safety in the workplace. </p> <p> Since you’ll be driving as part of your role, you’ll also need a full, clean, manual UKdriving licence and you’ll feel comfortable driving in central London. You’ll work in an organised way, both independently and as part of a team, and you’llbring a proactive, flexible attitude when managing changing priorities. Yourcommunication skills will help you work closely with colleagues within your team andin the wider organisation. You’ll also have basic computer skills which will allow youto maintain an accurate inventory of tools, supplies and consumables.You might have worked in facilities, maintenance or building services, or haveexperience working in a trade, locksmithing or driving for work. However, if you don’thave a background in facilities work, don’t let this stop you from applying. If you’rewilling to learn and have basic practical skills and knowledge, we’ll train you in allyou need to know.Training and developmentWhen you start, you’ll get an organisation induction and a buddy to help you settle in.We’re proud to offer an inclusive and supportive working environment, and as anorganisation that values and nurtures our colleagues, both professionally andpersonally, we’re dedicated to helping you fulfil your potential.There’s progression available within the team and within the wider organisation, ifthis interests you. We’ll help you set goals and targets and give you all the supportyou need to reach them. xkybehq Plus, we offer internal training to help you grow your skills.Rewards and benefits You’ll receive a starting salary of £38,244 plus other benefits including:• 25 days Annual Leave automatically rising to 30 days after 5 years' service, andan additional 10.5 days public and privilege holidays• opportunities to be recognised through our employee performance scheme• an interest-free season ticket loan• an excellent pension scheme• a cycle to work scheme• facilities such as a gym, restaurant, and on-site coffee bars (at some locations)• paid parental and adoption leave </p> </p>