Customer Focus Officer

<p> Job Description <br>Submit your CV and any additional required information after you have read this description by clicking on the application button. <br><p> Flexible working: this role is permanent, full-time, from Monday to Friday. Fixedhours are 08: with a 16:00 finish on Fridays). You’ll also have the option totake on weekend overtime which is paid at double time. You’ll need to be on-siteduring working hours, which means home working is not available. About usWe're MI6, also known as the Secret Intelligence Service (SIS). Our mission is toprotect the security and economic wellbeing of the UK from overseas threats such asregional instability, terrorism, and cyber-attacks. Working across the globe and inclose partnership with MI5 and GCHQ, we help the Government to counter thesethreats through the provision of secret intelligence. A role in MI6 will see youproviding vital support to this work, within a supportive and encouraging environmentthat puts the emphasis on teamwork.The roleWe’re seeking a reliable and proactive Facilities Officer to support the day-to-dayoperations of our facilities team. The successful candidate will play a key role inmaintaining a safe, functional, and welcoming environment across our offices. Thishands-on position involves a mix of practical maintenance, office support, and drivingduties.Your responsibilities will include: office moves and setup: Assembling, relocating, and dismantling officefurniture and equipment as required for departmental moves, refurbishments,or events general maintenance: Carrying out minor repairs, including basic carpetlaying, decorating, and internal painting of offices to maintain a high standardof presentation lock and key management: Changing, repairing, and servicing locks. driving duties. Driving company vehicles within central London to collect anddeliver items, tools, and materials, ensuring timely and safe transport health and safety: Supporting compliance with health and safety policies;reporting hazards, faults, and incidents promptlystock and supplies: Maintaining an inventory of tools, maintenance supplies,and consumables, requesting replenishment as needed facilities support: Escorting contractors on-site, and completing general officewaste clearance and light cleaning duties other duties: Providing general assistance to the wider facilities teams andbroader organisation as requiredAbout youYou’ll have practical skills in furniture assembly, decorating and basic maintenance,along with an understanding of the importance of health and safety in the workplace. </p> <p> Since you’ll be driving as part of your role, you’ll also need a full, clean, manual UKdriving licence and you’ll feel comfortable driving in central London. You’ll work in an organised way, both independently and as part of a team, and you’llbring a proactive, flexible attitude when managing changing priorities. Yourcommunication skills will help you work closely with colleagues within your team andin the wider organisation. You’ll also have basic computer skills which will allow youto maintain an accurate inventory of tools, supplies and consumables.You might have worked in facilities, maintenance or building services, or haveexperience working in a trade, locksmithing or driving for work. However, if you don’thave a background in facilities work, don’t let this stop you from applying. If you’rewilling to learn and have basic practical skills and knowledge, we’ll train you in allyou need to know.Training and developmentWhen you start, you’ll get an organisation induction and a buddy to help you settle in.We’re proud to offer an inclusive and supportive working environment, and as anorganisation that values and nurtures our colleagues, both professionally andpersonally, we’re dedicated to helping you fulfil your potential.There’s progression available within the team and within the wider organisation, ifthis interests you. We’ll help you set goals and targets and give you all the supportyou need to reach them. xkybehq Plus, we offer internal training to help you grow your skills.Rewards and benefits You’ll receive a starting salary of £38,244 plus other benefits including:• 25 days Annual Leave automatically rising to 30 days after 5 years' service, andan additional 10.5 days public and privilege holidays• opportunities to be recognised through our employee performance scheme• an interest-free season ticket loan• an excellent pension scheme• a cycle to work scheme• facilities such as a gym, restaurant, and on-site coffee bars (at some locations)• paid parental and adoption leave </p> </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...