Customer Service Advisor (Airbnb team)

<strong>(ENG)<br><br></strong><strong>We are looking for Customer Support Specialists who are ready to grow and develop together with our AirBnB teams. <br><br></strong>As one of us, we want you to feel like you're in the right place, so <strong>we offer you</strong>:<br><br><ul><li>A job you can do remotely from the comfort of your home</li><li>A computer, monitor, and the small equipment you'll need to do your work</li><li>A temporary contract 6 month (with possibility to extend)</li><li>A salary of 1214,11 Eur/gross</li><li>$150 travel coupon from Airbnb every 12 months to fuel your travel needs.</li><li>A good health insurance which includes gym and dentistry</li><li>Paid mobile phone bill</li><li>Bonuses based on performance up to 100 eur/month</li><li>Actual growth opportunities</li><li>Supportive and fun coworkers<br><br></li></ul><strong>What you will be expected to do </strong>is answer customer inquiries via text or phone in Russian & English and come up with solutions in cooperation with your Team Manager. These can be related to bookings, cancellations, or other lodging-related queries. You'll work in 8 hour long shifts, ranging from 9:00 to 23:00 from Monday to Sunday, giving you a better chance to manage your free time.<br><br>We think we'll be <strong>a great match</strong> if you're fluent in Russian and English.<br><br>If that sounds like you, all you'll need to do is complete our<strong> recruitment process</strong> which consists one interview in English with our Recruiter and second, shorter interview with our Team Manager in Russian language. And, finally, a reference + clear criminal background check if offer is made.<br><br>We will appriciate if you can send in your application in English! 👋<br><br><strong>(LV)<br><br></strong>Vakance: Klientu apkalpošanas speciālsists (Airbnb komandā).<br><br><strong>Meklējam jaunus kolēģus, kas vēlas pievienoties Concentrix Latvia un ir gatavi uzsākt savu karjeru ar mūsu Airbnb komandu! 🌟<br><br></strong>Pievienojoties mūsu komandai Tu saņemsi,<br><br><ul><li>Iespēju izvēlēties strādāt no mājām vai arī no biroja Rīgā (Raiņa bulvāris 11),</li><li>Darba izpildei nepieciešamo (dators, monitors utt.)</li><li>Darba līgumu uz 6 mēnešiem (ar iespēju pagarināt)</li><li>Atalgojumu 1214,11 Euro / Bruto, kā arī kuponu no Airbnb, $150 vērtībā, ik pēc 12 mēnešiem</li><li>Veselības apdrošināšanu (iekļauta zobārstniecība, ārstnieciskās masāžas, sports)</li><li>Apmaksātu privāto ikmēneša telefona rēķinu</li><li>Piemaksas par labi padarītu darbu (līdz 100,- Euro / bruto mēnesī)</li><li>Karjeras izaugsmes iespējas</li><li>Un protams, foršus kolēģus<br><br></li></ul><strong>Kas būs jādara Tev? </strong>Jāatbild uz ienākošajiem telefona zvaniem un e-pastiem. Saziņa ar klientiem notiek krievu vai angļu valodā (atkarīgs no tā, kāda valoda tiek izvēlēta, kad klients vēlas sazināties ar Airbnb atbalsta komandu).<br><br>Darbinieka galvenais uzdevums ir sniegt atbalstu uz dažādiem jautājumiem, saistībā ar rezervācijām, atcelšanām vai citiem jautājumiem, kas ir saistīti ar Airbnb pakalpojumiem.<br><br>Darbinieki strādā 8 stundu maiņās, laika posmā no 09:00 līdz 23:00, no pirmdienas līdz Svētdienai (pilnas slodzes darbs 5 dienas jeb 40h nedēļā).<br><br><strong>Mūsu prasības</strong> ir ļoti labas krievu valodas prames (gan rakstiski, gan mutiski) un labas angļu valodas zināšanas.<br><br>Mūsu atlases proces: telefona intervija, intervija ar atlases speciālistu (angļu valodā) un īsa tikšanās ar komandas vadītāju (krievu & angļu valodā), ja atlases process ir tiktāl bijis veiksmīgs, kandidātam arī būs jāatsūta rekomendācija no iepriekšējā darba devēja. Ja tiks izteikts darba piedāvājums, kandidātam būs jāpasūta un jāuzrāda izziņa par nesodāmību.<br><br>Gaidīsim Tavu pieteikumu angļu valodā!👋

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...