Customer Service Representative - Q Plaza

Customer Experience Representative - Cainta

Hiring now!

Are you looking for a new opportunity in Cainta? This is your chance to work in a progressive and fast-paced environment! Showcase your skills and be recognized for your achievements as a Customer Service Representative at ResultsCX QPlaza! At ResultsCX, we provide exceptional customer service to our clients while making a better community for our employees.

What’s Your Greater? Come find it at ResultsCX!

Join ResultsCX and take pride in being the voice of our customers. Our Customer Service Representatives are passionate in helping our customers! You will be giving instructions, answering questions, and helping resolve customer issues. If you have a positive attitude, patience, strong computer skills, and the ability to solve problems, we want you!

How can you make a difference?
  • Provide excellent customer service
  • Communicate with customers over the phone, via email, and/or online chat
  • Multitask on multiple computer screens and windows to attend to the customer’s concern
  • Resolve issues while providing an exceptional customer experience
To join our team, you need:
  • To be of legal working age
  • At least a high school or senior high school diploma
  • Exceptional communication skills
  • Ability to type 35 words per minute
  • Basic computer navigation skills
  • Positive attitude, strong work ethic and ability to thrive in a dynamic environment
  • Contact Center experience is a plus
Why join our ResultsCX team?
  • Add your unique talent to our team 
  • Explore opportunities to grow personally and professionally
  • Earn and save, we’ve got you covered with Paid Training, Employee Performance Incentives, Healthcare Benefits, and Paid Time-Offs
  • We value your mental health with work-life balance 
  • Be a part of an inclusive culture, work with a diverse team
  • Provide unbelievable service that makes a customer’s day a little brighter

If this sounds like a challenging opportunity to you, don’t miss out! Training Classes are forming now! We have limited slots. So, apply now and SECURE your spot! 

ResultsCX is an equal opportunity employer that values diversity and inclusion. Be part of our team as a Customer Experience Representative, you will enjoy Limitless Opportunities for development and growth! 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...