Customer Support Agent – Remote (Work with Dogs & Pet Tech!)

Job title: Customer Support Agent – Remote (Work with Dogs & Pet Tech!)<br><br>Working location: Fully remote – work from home (some states excluded)<br><br>Shift: Full-time, 40 hours a week. Must work at least one weekend day (Sat or Sun).<br><br>Hours of Operation: 7 days a week from 9:00 am – 8:00 pm EST.<br><br>Start Date: March 16, 2026.<br><br>Communication channels: Incoming phone calls, video calls, chats, and emails.<br><br>Compensation: $17–$20 per hour, based on experience and education.<br><br><strong>About The Role<br><br></strong>It’s more than a job; it’s a chance to help dogs live safer, happier lives through technology. Halo Collar develops smart pet-safety tech; a GPS-based collar that combines wearable tracking, virtual fencing, and training feedback.<br><br>Do you love solving problems and talking about dogs all day? We are looking for dog-loving, tech-savvy professionals to serve as the face and voice of our company. You’ll be the first line of support, ensuring consistency, efficiency, and a positive experience for every pet parent.<br><br>What You Will Do<br><br>Specific Department Functions:<br><br><ul><li>Support the Pack: Act as part of a strong network supporting our customers' needs daily. </li><li>Technical Problem Solving: Resolve complex technical customer issues with empathy. </li><li>Be the Face of Halo: Provide a welcoming, positive atmosphere that proves we care. </li><li>De-escalation: Calmly assist upset customers while finding fast, effective resolutions. </li><li>Drive Excellence: Create opportunities for great customer surveys and five-star reviews. <br><br><br></li></ul>Primary Responsibilities:<br><br><ul><li>Handle incoming voice & video calls, chats, and emails. </li><li>Maintain detailed notes and documentation of all customer interactions. </li><li>Troubleshoot the Halo Collar, Halo App, smartphones, and Bluetooth/LTE/Wi-Fi connectivity. </li><li>Assist leadership with identifying and tracking customer trends. <br><br><br></li></ul>Coaching & Development<br><br><ul><li>Growth Path: Weekly quality assurance breakdowns to help build your career path. </li><li>Your Voice Matters: Bi-weekly 1:1 meetings for direct support and career development. </li><li>Internal Opportunity: We prioritize promotion from within! <br><br><br></li></ul>Job Requirements <br><br><ul><li>Experience: 3+ years of Customer Service experience (Retail or Front of House preferred). </li><li>Pet Lover: Seriously, it helps! A passion for dogs makes this role much more fun. </li><li>Technical Skill: * Familiarity with Windows desktops, Google/Microsoft Office suites, and Zoom.</li><ul><li>Excellent typing and multitasking skills (ability to operate on two screens at once). </li></ul><li>Soft Skills: Friendly, approachable, and able to offer reassurance during stressful situations. </li><li>Education: High School Diploma or Equivalent. <br><br></li></ul>Work From Home Requirements<br><br><ul><li>Internet: Download speed of 25Mbps+ / Upload speed of 5Mbps+. </li><li>Environment: A dedicated, isolated, and distraction-free workspace. </li><li>Professionalism: No background noise or interruptions (spouses, children, or pets) during active work hours to ensure a premium customer experience. </li><li>State Residence: You must reside in one of the following states to be eligible: Arizona, Idaho, New Jersey, Pennsylvania, West Virginia, California, Illinois, New York, Rhode Island, Colorado, Indiana, North Carolina, Texas, Connecticut, Kansas, Ohio, Utah, Florida, Michigan, Oklahoma, Virginia, Georgia, Nevada, Oregon, and Washington <br><br><br></li></ul>Benefits & Perks<br><br><ul><li>Fun, supportive remote culture that loves dogs as much as you do. </li><li>Work equipment provided. </li><li>Paid holidays.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...