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Customer Support Associate (Part Time)
Customer Support Associate (Part Time)
We’re looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve—ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.
You’ll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.
Key Responsibilities- Develop strong understanding of the organisation’s academic programmes and internal processes
- Act as a key consultant to existing and prospective parents—recommending suitable academic programmes and guiding their enrolment decisions
- Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey
- Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
- Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships
- Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
- Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts
- Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
- Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination
- Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
- Exceptional communication and interpersonal skills to build rapport and credibility with customers
- Strong problem‑solving abilities and the ability to think strategically to address customer needs effectively
- Organised and have a keen eye for detail
- Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
- Knowledge of and experience with CRM and customer relationship management (plus point)