Customer Support Specialist

Job Opportunity: Customer Support Executive (Internet Service Provider)

Location: Kabete, Kiambu County, Kenya

Employment Type: Full-time

Application Deadline: 5th March 2026, 5:00 PM

Industry: Telecommunications / Internet Service Provider

Job Summary:

Our client, a fast-growing ISP in Kabete, is looking for a dynamic Customer Support Executives to join their team. This role is ideal for proactive, service-oriented professionals with excellent communication skills and strong problem-solving abilities.

Key Responsibilities:

· Respond to customer queries via phone, email, and in-person visits.

· Troubleshoot internet connectivity and billing issues.

· Escalate unresolved technical issues to relevant teams.

· Assist customers with billing inquiries and payment processing.

· Maintain accurate customer records and service reports.

· Coordinate with technical and sales teams for smooth service delivery.

· Support customer satisfaction and retention initiatives.

Qualifications:

· Diploma or Degree in Business Administration or a related field.

· 1–2 years of customer service experience (ISP or telecom preferred).

· Strong communication and interpersonal skills.

· Proficiency in Microsoft Office and CRM tools.

· Fluency in English and Swahili.

· Residing in or near Gitaru/Kikuyu Area (or willing to relocate).

· Flexible with working hours, and able to work under minimal supervision.

Why Join Us:

· Be part of a growing company with career advancement opportunities.

· Work in a supportive, innovative environment.

· Join a team that values customer-focused service.

How to Apply:

Send your CV and cover letter to with the subject line: \"Customer Service Executive Application – Kabete\"

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