Customs Clearance Coordinator

Title: US Customs Clearance Coordinator (Remote)

Location: Remote, United States

Department: US Operations

Location

Blaine, Washington (Remote)

Department

US Operations

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

$45,000 – $55,000 USD

Job Description:

Department: U.S. Operations

Reports To: Release Supervisor (US)

Location: Remote

Schedule: Full-time, Monday to Friday

There are three schedules available for this position.

Lumber Release - 9:00am - 5:30pm PST
Highway Release - 4:00pm - 12:30pm PST
Highway Release - 3:00pm - 11:30pm PST

Compensation: $45,000 – $55,000 USD annually, based on experience. This role may also be eligible for a shift differential, an additional pay premium recognising evening or overnight hours worked.

Position Summary

The Customs Clearance Coordinator plays a vital role in supporting clients by ensuring cross-border shipments are processed accurately, efficiently, and in compliance with all U.S. Customs regulations. This position works independently during the evening shift to process entries across multiple modes of transportation, resolve client issues, and provide exceptional service.

This role is ideal for someone with brokerage experience who thrives in a fast-paced environment and enjoys balancing technical accuracy with strong customer service.

About A & A Customs Brokers

For more than 40 years, A & A has specialised in customs brokerage and international trade—but we are not your typical broker. We pride ourselves on combining deep expertise with a people-first approach.

  • Certified as a Great Place to Work by our employees
  • Remote-first culture, giving you the flexibility to work from anywhere
  • Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k
  • Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs
  • Investment in your career growth with training and certification support, including:
  • $2,000 bonus for completing your CCS designation
  • $2,000 bonus for successfully completing the LCB exam and earning your license

Our culture is values-driven—we collaborate, innovate, and celebrate wins as a team. At A & A, we believe client service starts with supporting and empowering our people.

Key Responsibilities

  • Review documentation and prepare customs release entries for processing
  • Communicate with clients to clear shipments, provide updates, and resolve paperwork issues or customs holds
  • Assign correct tariff classifications (HTSUS)
  • Ensure shipments are released, classified, and billed accurately and in a timely manner
  • Handle general inquiries professionally via phone, email, or internal channels
  • Maintain knowledge of all ports across the U.S. and Canada
  • Ensure compliance with U.S. Customs regulations when completing import documents
  • Support other operational tasks as required

Qualifications

Required:

  • Previous customs entry release experience
  • Experience processing entries across multiple modes (highway, rail, air, ocean)
  • Strong accuracy and ability to handle large volumes of work under deadlines
  • Ability to work independently during evening shifts
  • Strong customer service and communication skills

Preferred:

  • Experience with Softwood Lumber Entries
  • CCS designation or Licensed Customs Broker (LCB) certification
  • Experience working with Partner Government Agencies (e.g., FDA, USDA)
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...