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Demonstration Specialist
Responsibilities<br><br><p style="margin: 0px;"><strong><span style="font-family: 'Arial Narrow',sans-serif;">Job Title: </span></strong><strong><span style="font-family: 'Arial Narrow',sans-serif;">Demonstration Specialist - US </span></strong></p><p style="margin: 0px;"><strong><span style="font-family: 'Arial Narrow',sans-serif;">Reports to: Commercial Leader</span></strong></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;">FLSA Status: Exempt </span></strong></p><p style="margin-left: 0in;"><span style="font-family: 'Arial Narrow',sans-serif;"> </span></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;">Job Summary</span></strong></p><p style="margin-left: 0in;"><span style="font-family: 'Arial Narrow',sans-serif;">The Demonstration Specialist is responsible for showcasing and promoting products and services through live demonstrations. The Demonstration Specialist, is a critical function for promoting and educating customers about products and services. The portfolio of solutions aims to elevate the entire radiology workflow by creating an efficient and seamless process when adopting products. As the Demonstration Specialist, the goal is to create a positive and engaging experience that drives customer interest and sales.</span></p><p style="margin-left: 0in;"><span style="font-family: 'Arial Narrow',sans-serif;"> </span></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;">Essential Duties and Responsibilities </span></strong></p><ul><li><span style="font-family: 'Arial Narrow',sans-serif;">Product Knowledge: Acquire and maintain in-depth knowledge of the products and services. Stay informed about industry trends and competitors’ offerings.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Demonstrations: Conduct live demonstrations of products or services to potential customers. Showcase key features and benefits in a compelling and informative manner.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Customer Engagement: Interact with customers in a friendly and approachable manner. Answer questions and address concerns effectively to enhance customer satisfaction.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Sales Support: Assist in the sales process by providing product information and encouraging customer interest. Work collaboratively with the sales team to meet or exceed sales targets.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Event Coordination: Participate in promotional events, trade shows, and product launches. Set up and maintain demo stations, ensuring a visually appealing and organized presentation.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Feedback and Reporting: Gather customer feedback and provide insights to improve product offerings. Prepare and submit regular reports on demonstration activities, customer interactions, and sales performance.</span></li></ul><p style="margin-left: 0in;"><strong><em><span style="font-family: 'Arial Narrow',sans-serif;"> </span></em></strong></p><p style="margin-left: 0in;"><strong><em><span style="font-family: 'Arial Narrow',sans-serif;">PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.</span></em></strong></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;"> </span></strong></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;">Minimum Qualifications, Education and Experience</span></strong></p><ul><li><span style="font-family: 'Arial Narrow',sans-serif;">Bachelor's degree in Healthcare, Business Administration, and/or Marketing and/or a related field medical/pharma/science field (or equivalent level of practical technical experience in radiology)</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Proven experience in product demonstrations, sales, or customer service</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Excellent communication and interpersonal skills.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Strong problem-solving abilities and a customer-centric approach.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Proficiency in CRM and/or CSM software and data analysis tools.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Ability to multitask, prioritize, and manage time effectively.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Strong relationship-building skills</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Strong attention to detail.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Proven ability to build and maintain influential customer relationships.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Superb verbal and written presentation and communication skills</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.</span></li></ul><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;"> </span></strong></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;">Quality Standards</span></strong></p><ul><li><span style="font-family: 'Arial Narrow',sans-serif;">Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. </span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Follows OSHA regulations, RadNet and site protocols, policies and procedures.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Practices universal safety precautions.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Promotes good public relations on the phone and in person.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Adapts and is willing to learn new tasks, methods, and systems.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Consistently adheres to the time management policies and procedures.</span></li><li><span style="font-family: 'Arial Narrow',sans-serif;">Completes job responsibilities in a quality and timely manner.</span></li></ul><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;"> </span></strong></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;"> </span></strong></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;">Physical Demands</span></strong></p><p style="margin-left: 0in;"><span style="font-family: 'Arial Narrow',sans-serif;">This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Visual acuity to read computer screens and written materials. Also, must be able to lift over 50 pounds, occasionally. All employees are to assist and participate as members of a lift assistance team (for special accommodation patients or any patient requiring assistance onto a table or equipment placement) to initiate or complete an exam or procedure.</span></p><p style="margin-left: 0in;"><span style="font-family: 'Arial Narrow',sans-serif;"> </span></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;">Working Environment</span></strong></p><p style="margin-left: 0in;"><span style="font-family: 'Arial Narrow',sans-serif;">Remote setting with the requirement to travel less than 25%.</span></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;"> </span></strong></p><p style="margin-left: 0in;"><strong><span style="font-family: 'Arial Narrow',sans-serif;">NOTE: This position is not eligible for visa sponsorship.</span></strong></p>