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Desktop Support Analyst
<p><strong>About the Role</strong><p>We’re seeking a Tier 2 Desktop Support Specialist to own escalations from the Service Desk, deliver high-quality deskside and remote support, and keep our end-user environment stable, secure, and productive. You’ll troubleshoot complex Windows and endpoint issues, support MDM-enrolled devices, and partner with Infrastructure/Apps teams on deployments, patching, and problem management.<p>Top Skills (Must-Haves)</p><ul><li>5+ years hands-on desktop support in enterprise environments (Tier 2/Deskside/Field)</li><li>5+ years Windows troubleshooting (Windows 10/11), including profiles, drivers, updates, and performance tuning</li><li>Proven printer troubleshooting experience (network printers, drivers, queues, print servers, scan-to-email)</li><li>Mobile Device Management (MDM) experience (e.g., Microsoft Intune, Jamf or similar) for enrollment, compliance, policies, and app deployment</li></ul><p><strong>Responsibilities</strong></p><ul><li>Own Tier 2 escalations from the Service Desk; diagnose and resolve issues across Windows endpoints, peripherals, and core productivity apps</li><li>Provide deskside and remote support for hardware (laptops/desktops), imaging, break/fix, replacements, and lifecycle management</li><li>Manage incidents, requests, and problem tickets in the ITSM tool (e.g., ServiceNow); document root cause and knowledge articles</li><li>Configure and support MDM-managed devices (policy, compliance, application deployment, conditional access)</li><li>Support M365 apps (Outlook/Teams/OneDrive/SharePoint), authentication (Azure AD/Entra ID), and identity-related client issues</li><li>Troubleshoot network-related client issues (VPN, Wi‑Fi, DNS, proxy, certificates, split-tunnel)</li><li>Install, upgrade, and patch client software; work with SCCM/MECM or Intune for deployments and updates</li><li>Maintain and troubleshoot printers/MFDs: drivers, print queues, permissions, scan workflows</li><li>Provide VIP support with urgency and discretion; communicate clearly with non-technical users</li><li>Contribute to standards, SOPs, and knowledge base; help drive continual service improvement</li><li>Assist with endpoint security posture (AV/EDR, encryption, BitLocker, device compliance) and asset inventory accuracy</li></ul><p>Required Qualifications</p><ul><li>5+ years in enterprise desktop support (Tier 2/Deskside/Field)</li><li>Advanced Windows 10/11 diagnostics (event logs, Safe Mode, driver conflicts, profile corruption, GPO/Intune policy conflicts)</li><li>Printer/MFD support across drivers, queues, print servers, and scan-to-email/O365 SMTP configuration</li><li>MDM administration/support (Intune, Jamf, Workspace ONE, or similar): enrollment, device compliance, app/policy deployment</li><li>Proficiency with M365 (Outlook/Teams/OneDrive/SharePoint) and client-side troubleshooting</li><li>Experience with ITSM ticketing systems (e.g., ServiceNow, Remedy, Jira Service Management)</li><li>Strong customer service, prioritization, and incident ownership; clear written and verbal communication</li></ul><p>Preferred/Nice to Have</p><ul><li>SCCM/MECM (or Intune) for imaging/PXE/Autopilot, packaging, and software distribution</li><li>Azure AD/Entra ID, MFA/SSO, Conditional Access, basic identity troubleshooting</li><li>Networking fundamentals: TCP/IP, VLANs, DHCP/DNS, VPN clients, certificates</li><li>Endpoint security: EDR/AV tools (Defender, CrowdStrike), BitLocker management, compliance reporting</li><li>Mac support (Jamf experience) a plus</li><li>Scripting exposure (PowerShell) for automation and bulk remediation</li><li>Certifications: CompTIA A+ / Network+, Microsoft 365 Certified: Modern Desktop Administrator / Endpoint Administrator, ITIL Foundation</li></ul><p>Tools and Technologies (typical)<p>Windows 10/11, M365/Office apps, Intune/Jamf, SCCM/MECM, Azure AD/Entra ID, ServiceNow, VPN clients (GlobalProtect/AnyConnect), BitLocker, EDR/AV, printer management tools, Autopilot/Imaging utilities<p>Education<p>Bachelor’s in IT/CS or equivalent experience preferred; relevant certifications strongly considered</p><strong>Job Type & Location</strong><p>This is a Contract to Hire position based out of Denver, CO.</p><strong>Pay and Benefits</strong><p>The pay range for this position is $32.00 - $34.00/hr.<p>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)</p><strong>Workplace Type</strong><p>This is a fully onsite position in Denver,CO.</p><strong>Application Deadline</strong><p>This position is anticipated to close on Mar 7, 2026.</p>h4>About TEKsystems: <p>We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. </p> <p>The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p> <h4>About TEKsystems and TEKsystems Global Services </h4> <p>We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.</p> <p>The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p>
