Digital Product Manager, Sales Cloud

About the position

PPG Digital team is leading PPG and the coatings industry through an evolution in PPG's business strategies and structure - to capture opportunities enabled by digital technologies and provide amazing customer experiences while unlocking new revenue streams and reaching new customers. PPG is looking for a Digital Product Manager, CRM Sales Cloud in the context of Salesforce Sales Cloud. As the Digital Product Manager, CRM Sales Cloud, you will play a pivotal role in shaping and executing our strategy to optimize customer engagement, retention, and acquisition. In order to unlock financial impact, you will lead a cross functional, cross business unit team through delivery of Salesforce Sales Cloud. You will collaborate closely with cross-functional teams including Marketing, Sales, Commercial Excellence, and IT to drive the development, implementation, and process improvement of CRM solutions. This is a role will require 20-30% travel. It is based in Pittsburgh, PA and you will report to the Group Product Manager, CRM.

Responsibilities

  • Scale Salesforce Sales Cloud globally across PPG's Strategic Business Units and regions, with a focus on negotiating trade-offs to achieve as much standardization as possible while meeting business objectives.
  • Define and prioritize the product roadmap, considering customer needs, competitive landscape, and business objectives.
  • Collaborate cross-functionally with Marketing, Operations, Sales, Commercial Excellence, and IT teams to ensure alignment and successful execution of initiatives.
  • Work closely with stakeholders to gather and prioritize requirements, translating them into actionable product features and enhancements.
  • Oversee the end-to-end product development lifecycle, from ideation and design to development, testing, and release.
  • Define and monitor key performance metrics to assess product performance, identify areas for improvement, and drive optimization efforts.
  • Stay abreast of industry trends, competitor offerings, and emerging technologies to inform product strategy and decision-making.
  • Leverage customer feedback, data analysis, and market research to gain insights into customer needs and preferences, informing product enhancements and innovations.
  • Effectively communicate product plans, progress, and updates to internal stakeholders, executive leadership, and external partners as needed.

Requirements

  • Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience).
  • 3+ years of hands-on experience with Salesforce Sales Cloud as a Product Manager, Administrator, or Consultant.
  • Proven track record of managing Salesforce projects and delivering measurable business outcomes.
  • Strong understanding of sales processes, metrics, and best practices.
  • Experience with Agile and/or Scrum methodologies.

Nice-to-haves

  • Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant) strongly preferred.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...