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Dynamics 365 CRM Solution Architect
Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.
Your Opportunity
For this existing vacancy, we are looking for an individual to own the end-to-end solution architecture and senior functional leadership for Dynamics 365 Sales and the Power Platform—ensuring the CRM is scalable, secure, well-governed, and delivers business value through high-quality enhancements and integrations.
Role Scope:
- Own the architecture and technical governance of the Dynamics 365 Sales CRM platform and Power Platform solutions.
- Lead functional solution delivery and configuration for CRM enhancements, ensuring business outcomes are met.
- Ensure integrations, data integrity, security, and Application Lifecycle Management (ALM) practices meet enterprise standards.
- Provide technical leadership across developers, analysts, and stakeholders through design reviews, mentoring, and test/release support.
Key Responsibilities:
1) CRM Platform & Solution Architecture
- Designs end-to-end solutions using Dynamics 365 Sales, Dataverse, Power Platform
- Owns the data/entity model (standard + custom) and overall solution design
- Defines/approves technical solutions for:
- Plugins, JavaScript, workflows/business rules
- Power Automate and integration logic
- Security model and environment strategy
- Leads architectural reviews for performance, reliability, and platform health
- Guides roadmap decisions: features, licensing impacts, Microsoft roadmap alignment
2) Integration Architecture & Data Integrity
- Works with Product teams that oversee:
- Real-time and batch integrations across multiple systems
- Cross-system data consistency: validation, synchronization, issue resolution
- Integration monitoring and operational patterns (alerts, retries, error handling)
3) CRM Application Lifecycle Management & Governance
- Owns CRM solution governance: standards, review gates, documentation, technical debt posture
- Defines CRM ALM: solution layering, branching/release approach, environment strategy (dev/test/prod)
- Ensures deployment quality and release readiness in partnership with delivery leads
4) Lead Functional Consulting & Solution Delivery
- Acts as lead functional consultant for CRM projects/enhancements
- Leads configuration of D365 components (entities, forms, views, dashboards, BPFs)
- Partners with developers to translate requirements into viable designs
- Supports UAT planning, defect triage, and release validation
How do we define success for your role?
- You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
- You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
- You identify, recommend, and are focused on effective service delivery to your clients
- You share in an inclusive and engaging work environment that develops, retains & attracts talent
- You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
- You grow your expertise through learning and professional development.
Required Qualifications:
Core platform
- Dynamics 365 Sales (model-driven apps), Dataverse, solution management
- Power Platform (Power Automate; Power Apps knowledge is a plus)
- Security model (role-based security, teams, business units)
Technical architecture
- Plugins (C#), JavaScript form scripting, custom APIs (nice-to-have)
- Integration patterns (APIs, event-driven and batch), error handling/monitoring
- Performance considerations and platform limits
Education & Delivery leadership
- University Degree/Diploma in Computer Science, Information Technology, or a related discipline.
- 5+ years of experience in a similar role.
- Requirements-to-design translation, stakeholder management
- UAT leadership, defect triage, release readiness
Preferred Certifications
- Microsoft Certified: Power Platform Functional Consultant Associate
- Microsoft Certified: Power Platform Solution Architect Expert
- Microsoft Certified: Dynamics 365 Sales Functional Consultant
- Microsoft Certified: Power Platform Developer (asset)
- Azure Fundamentals (asset)
Why BDO?
Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.
Our firm is committed to providing an environment where you can be successful in the following ways:
We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.
Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.
Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.
Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.
Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.
Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.
BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.
More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada
Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.
To explore other opportunities at BDO, check out our careers page.
