E2E Program Manager

Role Overview


The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations.

This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients.

Requirement to interact with multiple vendors, internal stakeholders, owning and executing program governance forums. Ownership of budget.

Key Responsibilities

  • Program Leadership & Delivery:
    • Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain.
    • Define program scope, technical architecture alignment, timelines, and success metrics.
  • Technical Oversight:
    • Collaborate with solution architects and engineering teams to ensure technical integrity of solutions.
    • Review designs, integration plans, and ensure compliance with industry standards.
  • Governance & Reporting:
    • Establish governance frameworks, track KPIs, and ensure adherence to SLAs.
    • Conduct regular program reviews and executive-level reporting.
  • Risk & Issue Management:
    • Identify technical and delivery risks early; implement mitigation strategies.
  • Financial Management:
    • Manage program budgets, forecasts, and profitability.
  • Continuous Improvement:
    • Drive adoption of Agile/DevOps practices and automation initiatives.
    • Implement best practices for technical delivery efficiency and quality improvement.
  • Domain Expertise:
    • Strong understanding of telecom ITSM domain and processes
  • Technical Knowledge:
    • Deep knowledge of ITSM BMC CMDB, HELIX, Remedy systems
    • Exposure to cloud-native architectures, microservices, and containerization.
  • Program Management:
    • 15+ years of IT Program and delivery experience, with at least 5 years in technical program management.
    • Proven track record of managing multi-million-dollar programs.
  • Certifications:
    • PMP, SAFe, or equivalent certifications preferred.
  • Tools & Methodologies:
    • Proficiency in Agile, DevOps, and ITIL practices.
    • Experience with Jira, MS Project, and other program management tools.

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