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**Experienced Chat Support Associate – Veterinary Community Engagement**
Join our dynamic team at arenaflex, and help us revolutionize the way veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. **About arenaflex** arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're passionate about creating a platform that makes a meaningful difference in the lives of animals and the people who care for them. Our team is dedicated to providing exceptional support to our users, and we're looking for talented and passionate individuals to join our growing team. **The Role** As an Experienced Chat Support Associate, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. **Key Responsibilities** * Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **You Should Have** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **Benefits (Full Time Roles)** * 100% remote within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Compensation** The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. **Work Environment and Company Culture** arenaflex is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of our team members. We offer a range of training and development opportunities, including: * Regular training sessions on the arenaflex platform and its features * Opportunities to work on cross-functional projects and collaborate with other teams * Mentorship programs to help you develop your skills and advance in your career * Access to industry-leading conferences and events **How to Apply** If you're passionate about making a difference in the lives of animals and the people who care for them, we want to hear from you! Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis. **Important Notice** Please note that arenaflex is unable to sponsor work visas at this time. We're committed to creating a safe and secure job search experience for all applicants. Please be aware of potential scams and only apply through our official careers page. Apply Job! Apply for this job
