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**Experienced Customer Service Representative - Luxury Retail – Remote USA**
Join arenaflex, a global leader in customer experience, and ignite your career with our award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business and delivering exceptional service to customers of an iconic global luxury retail brand. **About arenaflex** arenaflex is a company that's all about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. **Our Culture** Our employees have spoken, and our purpose, team, and company culture are amazing. Our Great Place to Work certification in the United States says it all! We're a supportive and inclusive community where giving back is encouraged, and we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, we're here for you as one dynamic, global family. **What You'll Be Doing** As a Customer Service Representative - Luxury Retail, you'll be the spark that brightens days and ignites careers. You'll support customers of an iconic global luxury retail brand, making use of your fashion sense and appreciation for exceptional service to help these exclusive customers shop, resolve questions about their orders, and resolve issues with white glove treatment. During a typical day, you'll: * Answer incoming communications from customers * Conduct research to provide answers for customers to resolve their issues * Make recommendations of products or services to close a sale **What You Bring to the Role** To succeed in this role, you'll need: * An appreciation for high fashion brands and haute couture * 1 year or more of customer service experience * 1 year or more post-secondary education OR 2 years equivalent work experience * The ability to recognize and solve problems of mid-to-high level customer service issues * Computer experience * High-speed internet (> 15 mbps) * A USB wired headset (or a compatible headset) * A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in **What You Can Expect** As a member of our team, you can expect: * Supportive of your career and professional development * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * A base wage starting at $16 per hour plus performance bonus opportunities * A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit [www.hellottecbenefits.com]( for more information. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, we're here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. **How to Apply** If you're passionate about delivering exceptional service and have a flair for fashion, we want to hear from you! Apply now and join our team of customer experience professionals at arenaflex. Essential Qualifications * 1 year or more of customer service experience * 1 year or more post-secondary education OR 2 years equivalent work experience * An appreciation for high fashion brands and haute couture * The ability to recognize and solve problems of mid-to-high level customer service issues * Computer experience * High-speed internet (> 15 mbps) * A USB wired headset (or a compatible headset) * A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in Preferred Qualifications * Experience working in the luxury retail industry * Knowledge of high-end fashion brands and trends * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment * Experience with customer relationship management (CRM) software Skills and Competencies * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Excellent time management and organizational skills * Ability to adapt to changing priorities and deadlines Career Growth Opportunities and Learning Benefits * Opportunities for career advancement and professional development * Access to 1000s of free courses to support your career growth * Individualized webcam-enabled coaching and training * Supportive and inclusive team environment * Opportunities for growth and development in a dynamic and global company Work Environment and Company Culture * Remote work environment with flexible scheduling * Supportive and inclusive team environment * Opportunities for growth and development in a dynamic and global company * Access to 1000s of free courses to support your career growth * Individualized webcam-enabled coaching and training Compensation, Perks, and Benefits * Base wage starting at $16 per hour plus performance bonus opportunities * Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives * Access to 1000s of free courses to support your career growth * Individualized webcam-enabled coaching and training * Supportive and inclusive team environment How to Apply If you're passionate about delivering exceptional service and have a flair for fashion, we want to hear from you! Apply now and join our team of customer experience professionals at arenaflex. Apply Job! Apply for this job
