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**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**
Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. As a Customer Service Representative, you will work onsite in our inbound call center in overnight shifts to make the connection and ensure timely delivery to those patients reaching out. **About arenaflex** arenaflex is a healthcare company that is passionate about providing excellent customer service with empathy while resolving patients' questions on the first call. Our pharmacy has a high-energy culture and is dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. **Job Summary** We are seeking an experienced Customer Service Representative to join our team in Mount Prospect, IL. As a Customer Service Representative, you will be responsible for handling inbound calls from patients, resolving their questions and concerns, and ensuring timely delivery of their medications. You will work in a fast-paced, metric environment and will be expected to meet or exceed performance metrics. **Key Responsibilities** * Handle inbound calls from patients, resolving their questions and concerns in a timely and professional manner * Provide excellent customer service with empathy, resolving patients' questions on the first call * Ensure timely delivery of medications to patients * Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction * Collaborate with other team members to resolve complex customer issues * Participate in ongoing training and development to improve customer service skills and knowledge **Essential Qualifications** * 1+ year of customer service experience * 6+ months of high call center experience working in Windows, arenaflex, or another application * Must live within 75 miles of Mount Prospect, IL * Verifiable High School Diploma, GED, or equivalent experience * Ability to work in a fast-paced, metric environment * Strong computer skills and a passion for helping others **Preferred Qualifications** * Six months experience handling and resolving a high volume of complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, prescriptions * Experience working in a pharmacy or healthcare setting **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, metric environment * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Strong computer skills and a passion for helping others * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** * Ongoing training and development to improve customer service skills and knowledge * Opportunities for advancement within the pharmacy or other roles within arenaflex * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** * arenaflex is an affirmative action employer and is an equal opportunity employer * We strive to promote and sustain a culture of diversity, inclusion, and belonging every day * Our pharmacy has a high-energy culture and is dedicated to delivering enhanced human-centric healthcare for a rapidly changing world * We offer a collaborative and supportive work environment, with opportunities for growth and development **Compensation, Perks, and Benefits** * Competitive salary range: $17.02 - $27.16 per hour * Opportunities for advancement and career growth * Ongoing training and development to improve customer service skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **COVID-19 Vaccination Requirement** arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. **Training Schedule** * Monday through Sunday: 9:00pm EST - 9:00am EST (an 8-hour shift will be assigned to you 5 days a week within this time frame) * Training will be provided on-site in Mount Prospect, IL **Schedule Availability** * Monday through Sunday: 9:00pm EST - 9:00am EST (an 8-hour shift will be assigned to you 5 days a week within this time frame) **Expected Salary** * Competitive salary range: $17.02 - $27.16 per hour **Location** * Mount Prospect, IL **Apply Now** Join arenaflex in building an Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. Apply now to become a Customer Service Representative and make a difference in the lives of our patients. Apply for this job
