**Experienced Customer Service Specialist – DriveTime Family of Brands**

At arenaflex, we're not just a company – we're a family. We're a team of passionate individuals who are dedicated to providing exceptional customer experiences and driving growth in the automotive finance industry. As a Customer Service Specialist, you'll play a critical role in embodying our company culture and fulfilling our brand promise in every single customer interaction. **What's Under the Hood?** DriveTime Family of Brands is a leading provider of in-house financing and servicing, with Bridgecrest at its core. As one of the country's top financial servicing providers, we service over $17 billion in finance receivables for DriveTime and other third parties. Our goal is to create a strong path to vehicle ownership for our customers, and we're looking for talented individuals like you to help us achieve it. **The Job: A Closer Look** As a Customer Service Specialist, you'll be responsible for handling multiple potential customer touchpoints throughout the customer's loan. These touchpoints can range from general customer inquiries to questions regarding payments, General Account questions, and overall customer resolutions. You'll be the face of arenaflex, and your interactions with customers will be critical in building trust, resolving issues, and driving customer satisfaction. **Responsibilities:** * Address all customer-facing service situations from all areas of Bridgecrest * Deal with customer calls requiring help, information, sales promotion, and dispute resolution * Perform tasks independently with minimal instruction and supervision * Answer internal and external emails and calls providing status updates and information regarding escalated issues * Effectively manage customer conflict while under pressure * Answer non-routine questions that require deviation from standardized procedures * Demonstrate patience, empathy, and respect during potentially escalating customer interactions * Interact and communicate with management across all lines of the business regarding customer concerns * Ensure the highest level of customer satisfaction **The Right Person for the Job** We're looking for exceptional individuals who possess: * Excellent verbal and written communication skills * Organization and time management skills * A mind for the details * Passionate and goal-oriented individuals who are enthusiastic about their work and passionate about meeting and exceeding goals * A love of listening and a willingness to understand customer needs * The ability to work in a high-functioning team environment and play well with others **The Specifics:** * High School or GED * 2+ years of work experience, including a background in customer service/customer care and dispute resolution **Perks and Benefits:** * Medical, dental, and vision insurance, with arenaflex covering a sizable amount of premiums * 401(K) and company-paid life insurance policy * Short and long-term disability coverage * Growth opportunities, with over 1,000 employees promoted year over year * Tuition reimbursement, because we're passionate about your professional development * Wellness program, including self-guided coaching and journeys, cash incentives, and discounts on medical premiums * Competitive pay, because money matters * Game room, in-house gym, and social events to help you relax and recharge * Paid time off, including wellness days, holidays, and YOU time * And many more benefits and perks that make arenaflex a great place to work! **A Great Place to Work:** arenaflex is a Great Place to Work Certified company, and 90% of our employees say they feel right at home here. We're proud of our awards, including Comparably Awards for Best Company for Diversity, Best Company Culture, and Best Company Leadership, as well as Phoenix Business Journal Healthiest Employers. We're a drug-free, tobacco-free workplace and an Equal Opportunity Employer. **Hiring Process:** Hiring is contingent upon successful completion of our background and drug screening process. We don't just look for the right person for the job – we seek out the right person for arenaflex. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! **Ready to Join the arenaflex Family?** Apply now and take the first step towards a rewarding career with arenaflex. We can't wait to meet you! Apply Job! **About arenaflex:** arenaflex is a leading provider of in-house financing and servicing, with a mission to create a strong path to vehicle ownership for our customers. We're a team of passionate individuals who are dedicated to providing exceptional customer experiences and driving growth in the automotive finance industry. Join us and be a part of a dynamic and growing company that values its employees and customers alike. **Why arenaflex?** * We're a Great Place to Work Certified company * We offer competitive pay and benefits * We're passionate about our employees' professional development * We're committed to creating a strong path to vehicle ownership for our customers * We're a dynamic and growing company with plenty of opportunities for growth and advancement **Join the arenaflex Team:** Apply now and take the first step towards a rewarding career with arenaflex. We can't wait to meet you! Apply for this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...