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**Experienced Part-Time Data Entry Specialist – Remote IT Support for arenaflex**
At arenaflex, we're not just looking for a data entry specialist – we're looking for a team player who's passionate about delivering exceptional IT support to our employees. If you're a tech-savvy individual with a knack for problem-solving and a love for working with people, we want to hear from you! **Why You'll Love This Role** As a part-time data entry specialist, you'll play a vital role in helping our employees navigate the world of IT. You'll be responsible for providing top-notch support for our end-users, ensuring that their computer systems and peripherals are running smoothly. With arenaflex, you'll have the opportunity to work with a talented team of professionals who share your passion for technology and customer service. **What You'll Do** As a data entry specialist, your responsibilities will include: * Arranging, installing, testing, and maintaining IT clients' desktop software and hardware; supporting mobile workforce * Providing guidance to IT clients on all aspects of end-user computing and desktop-based LAN network software * Responsible for start-to-finish issue ownership, resolution, and communication with employees * Providing local training to clients * Resolving and closing tickets/work orders supporting end-user desktops and peripherals * Answering customer service issues escalated from the Helpdesk * Contributing to desktop projects (global installs/renovations) as a project team member * Remotely analyzing and resolving requests using remote tools * Investigating and collaborating with other departments to assist with infrastructure-related issues * Recording client interactions in incident management software, including resource management * Recovering data from hard drives and performing data migration * Supporting remote access for virtual private network (VPN) as well as remote/broadband availability for PCs * Installing and configuring local and network-based printers * Performing routine maintenance * Working various shifts, including evenings, weekends, and holidays, and being available to come in on short notice and travel as required * Following management direction, complying with IT strategy and policy **All You'll Need for Success** To excel in this role, you'll need: * Least Capabilities: + Bachelor's degree in Computer Science, Data Systems, or related field, or equivalent work experience/training + 3 years of hands-on IT work experience supporting and resolving various PC desktop software and hardware issues + Should have firsthand experience supporting PCs in a Windows/TCPIP environment * Favored Capabilities: + A+ certification + MCSE/MCP certification + Past IT infrastructure experience in an airline/airport environment **Skills, Licenses, and Certifications** To be successful in this role, you'll need: * General knowledge of all Windows-based operating systems, including Windows 10 * Knowledge of workflow and tagging systems * Familiarity with VPN availability and ability to troubleshoot issues * Ability to work independently and act in a collaborative, team-based environment * Should be able to lift at least 50 pounds **What You'll Get** At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes: * Travel Benefits: Ready to explore the world? You, your family, and your friends can access 365 destinations on over 6,800 daily flights across our global network. * Medical Benefits: From the start, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at arenaflex** At arenaflex, we're proud of our diverse and inclusive workforce. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, networks, and investors, helping employees reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest airline moving smoothly as we care for people on life's journey? Join us and be yourself at arenaflex. **Job Benefits** * Medical Care Protection: Comprehensive medical, dental, and vision plans. * Retirement Plans: 401(k) plan with employer match to help employees save for retirement. * Paid Time: Vacation days, sick leave, and holidays. * Travel Benefits: Free or discounted flights for employees and their families. * Protection Inclusion: Life insurance, disability insurance, and other optional protections. * Employee Assistance Programs: Guiding and support services. * Training and Advancement: Opportunities for career growth and skill development. * Discounts and Benefits: Discounts on various products and services, including hotels and car rentals. * Health Programs: Resources to support employee health and wellness. * Flexible Spending Accounts: Choices for medical expenses and dependent care costs. Apply Job! Apply for this job
