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Field Service Technician – Tampa, FL in Tampa, Florida | Rivian
<div class='job-description'> <strong>About Rivian</strong></p> <p style="margin: 0px">Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. </p> <p style="margin: 0px"> </p> <p style="margin: 0px">As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. </p> <p><strong>Role Summary</strong></p> <p style="margin: 0px"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise.</span></p> <p><strong>Responsibilities</strong></p> <ul style="margin-top: 0;margin-bottom: 0"> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Identify and explain the Rivian product line, EV framework, tools, and accessories.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Conduct road tests to ensure the quality of repairs.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Manage necessary parts operations, including ordering, receiving, shipping, and inventory.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Identify areas of improvement and provide feedback to senior technicians or leadership.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Support service campaigns and containment initiatives.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Ensure that all work and technical notes are properly documented for internal and external use.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Communicate with a high level of professionalism in customer-facing situations.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Stay current with technical skills and complete required training.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><em data-stringify-type="italic">This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events</em> </span></li> </ul> <p><strong>Qualifications</strong></p> <ul style="margin-top: 0;margin-bottom: 0"> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">High School Diploma, GED, or other recognized high school equivalency credential preferred</li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Proficient in using hand tools and power tools.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Must be at least 21 years old.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Ability to drive a non-commercial truck and trailer is preferred.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Proficient with laptops or computers in Windows or Mac environments.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Strong organizational skills, attention to detail, and an eagerness to learn.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Ability to read and speak fluent English.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Hands-on work experience in an automotive shop is highly preferred. However, if you are a recent automotive graduate looking for your next opportunity, we encourage you to apply. This role is open to various levels of experience, from entry-level to career technicians</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">A background in electric vehicle (EV) or hybrid repair is considered a plus.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Experience in start-up environments is preferred.</span></li> <li style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400"><span style="font-size: 9pt;font-family: Verdana,sans-serif;color: #000000;font-weight: 400">Experience with parts departments, billing, and work order management systems is preferred.</span></li> </ul> <p><strong>Pay Disclosure</strong></p> <p style="margin: 0px">The hourly range for this role is $23.63-$$33.77 for <strong>Florida </strong>based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.</p> <p style="margin: 0px"> </p> <p style="margin: 0px">The successful candidate may be eligible for annual performance bonus. </p> <p style="margin: 0px"> </p> <p style="margin: 0px">We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at <a href="http://rivianbenefits.com" target="_blank" rel="noopener">rivianbenefits.com</a>.</p> <p style="margin: 0px"> </p> <p style="margin: 0px">You can apply for this role through <a href="http://careers.rivian.com" target="_blank" rel="noopener">careers.rivian.com</a> (or through <a href="http://internal-careers-rivian.icims.com" target="_blank" rel="noopener">internal-careers-rivian.icims.com</a> if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.</p> <p><strong class="jdheading"></strong></p> <h4><strong>Equal Opportunity</strong></h4> <p style="margin: 0px">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p> <p style="margin: 0px"> </p> <p style="margin: 0px">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at <a href="mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request" target="_blank" rel="noopener">candidateaccommodations@rivian.com</a>.</p> <h4><strong>Candidate Data Privacy</strong></h4> <p style="margin: 0px"><span data-contrast="auto">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></p> <p style="margin: 0px"> </p> <p style="margin: 0px"><span data-contrast="auto">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></p> <p style="margin: 0px"> </p> <p style="margin: 0px"><span data-contrast="auto">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. </span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></p> <p style="margin: 0px"> </p> <p style="margin: 0px"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p> </div>