Freelance_Clean Beauty Concierge - Full-time / Part-time

About Westman Atelier

A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup.

  • A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity
  • Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science

About Our Founder

Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin.

Position Summary

Westman Atelier is seeking a Clean Beauty Concierge representative who will serve as a virtual brand ambassador and the face of Westman Atelier’s client experience. This role is responsible for delivering an exceptional and bespoke level of care, supporting our digital services. With a deep knowledge of our high-performance, skin-loving formulations, the Clean Beauty Concierge team is dedicated to building client loyalty through meaningful interactions and expert product guidance.

Responsibilities:

  • Conduct one-on-one video consultations tailored to each client’s unique needs, skin type, and lifestyle.
  • Deliver exceptional, high-touch service that reflects Westman Atelier’s brand and aesthetic standards.
  • Provide expert guidance on product recommendations and shade matching by replying to inquiries via email, text, and live chat. 
  • Partner with the Ecommerce team in the execution of new digital services, virtual events, and support ongoing ad-hoc support. 
  • Act as a trusted resource for clients navigating our catalog of clean beauty products. 
  • Represent Westman Atelier with professionalism, warmth, and deep brand knowledge at all touchpoints.

Requirements:

  • 2-3+ years of experience working directly with clients in beauty, retail, or luxury services.
  • Must have experience as a makeup artist, with knowledge of  product application, technique, and customer engagement. 
  • Must be comfortable with self-application for demonstration purposes.
  • Excellent written communication and interpersonal skills with a natural ability to connect with clients.
  • Strong attention to detail, self-starter, and able to thrive in a fast-paced, dynamic environment.
  • Proficient in Google Workspace, Zoom Meetings, and with digital scheduling tools.
*this is a remote position*

About Westman Atelier

A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup.

  • A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity
  • Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science

About Our Founder

Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin.

Position Summary

Westman Atelier is seeking a Clean Beauty Concierge representative who will serve as a virtual brand ambassador and the face of Westman Atelier’s client experience. This role is responsible for delivering an exceptional and bespoke level of care, supporting our digital services. With a deep knowledge of our high-performance, skin-loving formulations, the Clean Beauty Concierge team is dedicated to building client loyalty through meaningful interactions and expert product guidance.

Responsibilities:

  • Conduct one-on-one video consultations tailored to each client’s unique needs, skin type, and lifestyle.
  • Deliver exceptional, high-touch service that reflects Westman Atelier’s brand and aesthetic standards.
  • Provide expert guidance on product recommendations and shade matching by replying to inquiries via email, text, and live chat. 
  • Partner with the Ecommerce team in the execution of new digital services, virtual events, and support ongoing ad-hoc support. 
  • Act as a trusted resource for clients navigating our catalog of clean beauty products. 
  • Represent Westman Atelier with professionalism, warmth, and deep brand knowledge at all touchpoints.

Requirements:

  • 2-3+ years of experience working directly with clients in beauty, retail, or luxury services.
  • Must have experience as a makeup artist, with knowledge of  product application, technique, and customer engagement. 
  • Must be comfortable with self-application for demonstration purposes.
  • Excellent written communication and interpersonal skills with a natural ability to connect with clients.
  • Strong attention to detail, self-starter, and able to thrive in a fast-paced, dynamic environment.
  • Proficient in Google Workspace, Zoom Meetings, and with digital scheduling tools.
*this is a remote position*
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...