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Global Order-to-Cash (O2C) Process Lead
About the position
As the Global O2C Process Lead, you will steward our PPG Global Template for Order-to-Cash – governing standards, driving adoption, and shaping how order-to-cash operates across implementations and business-as-usual. You’ll partner with the IT Center of Excellence, super users, and business stakeholders to translate requirements into globally consistent, compliant, and scalable O2C processes in SAP S/4HANA. You’ll own the O2C process blueprint, evaluate change requests, run impact assessments end-to-end, and guide teams through design, deployment, and stabilization. In BAU, you’ll tackle escalations, coach process owners, maintain documentation, and continuously improve KPIs. You will be based on a hybrid/remote schedule and report to the Associate Director.
Responsibilities
- Own and maintain the Global Template for O2C (Order-to-Cash) processes, ensuring global consistency, compliance, and best practices
- Lead governance and process standardization, setting and enforcing global O2C policies and frameworks
- Support ERP implementations, guiding design, deployment, and adoption of standardized processes
- Collaborate with IT Center of Excellence, super users, and business stakeholders to assess requirements and manage system capabilities within template standards
- Evaluate process changes and enhancements, conducting impact assessments and ensuring end-to-end alignment
- Provide expert guidance for business-as-usual order-to-cash requests, addressing escalations and driving continuous improvement
- Maintain process documentation and support training and knowledge sharing
- Monitor O2C Key Performance Indicators to identify improvement opportunities and strengthen process efficiency
Requirements
- Bachelor’s degree in Business Administration, Finance, Accounting, Economics, Supply Chain, or related discipline
- 7+ years of progressive Order-to-Cash experience, including order management, fulfillment, billing, invoicing, and customer management, with deep expertise in pricing configuration and governance, including at least one full-cycle SAP S/4HANA deployment in the O2C domain
- Hands-on experience with SAP S/4HANA modules relevant to O2C processes, and exposure to tools like Signavio (or similar ) for process modeling
- Strong understanding of global O2C processes, internal controls, and reporting requirements
- Proven track record in process standardization, governance, or template management
- Proven ability to influence without authority in a matrixed environment; skilled with cross-functional stakeholders (Commercial, Sales, Finance, Compliance, Tax, etc.)
- Strong analytical skills; able to define and monitor O2C KPIs and translate insights into improvements
- Clear, concise cross-cultural communicator – comfortable leading presentations, workshops, and making governance decisions
