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Group Premium Services Representative -Remote
About the position
We are seeking a detail-oriented professional who is excited to work with data and numbers to join our team as a Group Premium Services Representative. You will ensure timely and accurate group premium processing and collection in this fast-paced production environment. If you are passionate about numbers and working in excel, then apply today! WHAT WE CAN OFFER YOU: Hourly Wage: \$21.38, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: Perform premium processing, address customer inquiries, and maintain confidentiality. You'll resolve issues to exceed customer expectations while maintaining efficiency, quality, and timeliness. Analyze statements, oversee premium payments for groups, and uphold data integrity in company systems. Ensure accuracy in billing statements and premium payments. Identify, evaluate and resolve eligibility and billing entries. Identify and communicate premium and eligibility errors as needed. Maintain certholder eligibility and premium application. Ensure full compliance with coverage requirements outlined in policyholder contracts and relevant state and federal regulations. WHAT YOU'LL BRING: Strong background in working with numbers in a billing capacity. Ability to operate a computer keyboard and calculator, as well as proficient typing and data entry skills with strict attention to detail. Excellent customer service and relationship building skills. Adaptability and the ability to learn quickly. Strong verbal and written communication skills, alongside sound judgment, creativity, and flexibility. You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. PREFERRED: Advanced Microsoft Excel knowledge. Experience in professional office roles involving insurance products, and accounting. Knowledge of contract provisions and the ability to communicate in terms a customer can understand regarding premium collection. We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process , email our Talent Acquisition area at careers@mutualofomaha.com . Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers . Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs . Stay alert for scams and apply securely! Fair Chance Notices
Responsibilities
- Perform premium processing
- Address customer inquiries
- Maintain confidentiality
- Resolve issues to exceed customer expectations while maintaining efficiency, quality, and timeliness
- Analyze statements
- Oversee premium payments for groups
- Uphold data integrity in company systems
- Ensure accuracy in billing statements and premium payments
- Identify, evaluate and resolve eligibility and billing entries
- Identify and communicate premium and eligibility errors as needed
- Maintain certholder eligibility and premium application
- Ensure full compliance with coverage requirements outlined in policyholder contracts and relevant state and federal regulations
Requirements
- Strong background in working with numbers in a billing capacity
- Ability to operate a computer keyboard and calculator, as well as proficient typing and data entry skills with strict attention to detail
- Excellent customer service and relationship building skills
- Adaptability and the ability to learn quickly
- Strong verbal and written communication skills, alongside sound judgment, creativity, and flexibility
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
Nice-to-haves
- Advanced Microsoft Excel knowledge
- Experience in professional office roles involving insurance products, and accounting
- Knowledge of contract provisions and the ability to communicate in terms a customer can understand regarding premium collection
Benefits
- Hourly Wage: \$21.38, plus annual bonus opportunity
- 401(k) plan with a 2% company contribution and 6% company match
- Work-life balance with vacation, personal time and paid holidays
