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Head of Advisory Services - AMER

February 21, 2026

Overview Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities <h3>About Atlassian Advisory Services</h3>Atlassian Advisory Services is a globally distributed team of trusted advisors, partnering with enterprise customers to accelerate adoption, drive transformational change, and maximize the value of Atlassian solutions. We deliver high-impact consulting, implementation, and enablement services across the customer journey, supporting some of the world’s most complex organizations.<h3>Role Overview</h3>The Head of Advisory Services – AMER is accountable for the end-to-end management and growth of the Advisory Services practice across the Americas. This senior leadership role is responsible for delivering high-quality services aligned to customer outcomes, building and developing a high-performing team, and driving commercial success through effective sales and operational management.<h3>Key Responsibilities</h3><ul><li>Practice Leadership: Own the strategy, delivery, and continuous improvement of Advisory Services in the AMER region, ensuring alignment with global objectives and customer needs.</li><li>Team Management: Lead, mentor, and develop a team of managers and senior consultants, fostering a culture of high performance, talent development, and career growth.</li><li>Customer Success: Ensure services are delivered at a high quality, driving measurable customer outcomes, adoption, and satisfaction.</li><li>Sales & Growth: Partner with Sales, Account Management, and Customer Success to build a robust pipeline, drive bookings, and expand Advisory Services with new and existing customers.</li><li>P&L Accountability: Manage the regional P&L, ensuring profitability, operational efficiency, and achievement of financial targets.</li><li>Stakeholder Engagement: Build strong relationships with internal and external stakeholders, including executive sponsors, partners, and cross-functional teams.</li><li>Operational Excellence: Oversee resource planning, utilization, and delivery processes to ensure scalability and consistency.</li><li>Innovation: Contribute to the evolution of Advisory Services offerings, methodologies, and best practices based on customer feedback and market trends.</li></ul><h3>Success Measures (12 Months)</h3><ul><li>A growing pipeline of Advisory Services sold to new and existing customers.</li><li>A high-performing team delivering on customer and business objectives.</li><li>Regional P&L meeting or exceeding profitability expectations.</li></ul><h3>Top Priorities (First 6-12 Months)</h3><ol><li>Build an effective pipeline to meet or exceed sales bookings targets.</li><li>Develop and retain a high-performing team, ensuring individual and team metrics are met.</li><li>Deliver high-quality services that drive customer adoption, retention, and satisfaction.</li></ol><h3>Skills & Experience</h3>Required:<ul><li>10-15+ years in advisory/professional services, including experience as a practice leader or head of professional services.</li><li>Proven track record managing large, distributed teams and developing leaders (“leader of leaders”).</li><li>Strong commercial acumen with experience in P&L management, sales forecasting, and driving growth.</li><li>Deep understanding of enterprise customer needs, consulting delivery, and change management.</li><li>Excellent people management, talent development, and stakeholder engagement skills.</li></ul>Preferred:<ul><li>Experience with Atlassian products or similar SaaS/enterprise platforms.</li><li>Background in professional services, customer success, or portfolio leadership.</li><li>Ability to operate in a fast-paced, high-growth, and evolving environment.</li></ul> Qualifications CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $207,000 - $270,250Zone B: $186,300 - $243,225Zone C: $171,900 - $224,425 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit <a href="http://go.atlassian.com/perksandbenefits">go.atlassian.com/perksandbenefits</a>.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh">go.atlassian.com/crh</a>.

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Head of Advisory Services - AMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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