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Head of Site Technology & Experience - Pennsylvania
About the position
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview NOTE: This position follows a hybrid work model - requiring on-site presence 3 days per week at our Allentown, PA office in the Lehigh Valley. LI-Hy #INDPPL The Director, Head of Site Technology & Experience (Pennsylvania) is responsible for the strategy, execution, and operational excellence of colleague-facing technology at Pennsylvania sites. This leader ensures that technology services are reliable, user-friendly, and aligned with enterprise IT goals while meeting the specific needs of site-based operations. The role serves as the escalation point for technology issues, drives the delivery of site initiatives, and ensures optimal colleague technology experiences.
Responsibilities
- Lead the development and execution of the site technology strategy to deliver seamless, high-quality colleague experiences.
- Serve as the single point of accountability for technology availability and performance at the site level.
- Oversee the implementation and execution of site technology initiatives, ensuring alignment with enterprise roadmaps and standards.
- Act as the primary escalation point for site technology issues, coordinating across teams.
- Partner with the Head of Site Technology & Experience in other regions (KY, RI) to ensure consistency of services and best-practice sharing.
- Manage workplace site leads to ensure responsive and proactive technology support.
- Ensure colleague technology experiences are continuously improved through feedback, measurement, and adoption of innovative solutions.
- Collaborate with engineering and architecture teams to align hardware, OS, and core application standards with site needs.
- Drive change management and communication for new technology deployments impacting site colleagues.
- Maintain detailed documentation of site technology assets, configurations, and support processes.
- Partner with lifecycle management teams to ensure hardware and software assets are current and compliant with policies and standards.
- Monitor technology performance at the site and initiate improvements to minimize downtime and enhance productivity.
- Ensure compliance with enterprise policies, security standards, and regulatory requirements.
- Manage budgets, vendor relationships, and service-level performance for site-specific technology services.
- Recruit, mentor, and lead a high-performing site technology team.
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements
- 8+ years experience in IT service delivery, site technology management, or end-user technology leadership, with at least 3–5 years in a management role.
- Proven success delivering technology services in a large, multi-site enterprise environment.
- Strong knowledge of hardware, operating systems, core applications, and collaboration tools (e.g., Office 365, Zoom, SharePoint, OneDrive).
- Demonstrated ability to manage vendor relationships, budgets, and technology rollout projects.
- Excellent leadership, problem-solving, and communication skills.
- Bachelor's Degree In Information Technology, Computer Engineering, or a related field. Master’s degree preferred.
Nice-to-haves
- Experience in the utilities industry or other highly regulated environments.
- Relevant certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, or equivalent.
- Experience driving colleague experience initiatives and technology adoption programs.
