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[Hiring] Client Performance Representative @Cencora
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role is in support of Cencora's freight and logistics management service in the US marketed through our Triose business.
- Serve as a primary point of contact for internal and external customers by delivering timely, accurate support for Triose products, services, and performance-related needs.
- Provide Level 1 assistance for portal/navigation, shipment visibility, reporting, access issues, and basic troubleshooting.
- Intake, assess, and triage cases; resolve issues when possible and escalate to Level 2, operations, or carriers based on impact and urgency.
- Maintain clear, complete case documentation and proactive communications through resolution.
- Coordinate service recovery follow-up to confirm corrective actions and restored service.
- Identify recurring issues and trends, contribute to continuous improvement, and create and maintain knowledge base content (FAQs, job aids, SOPs).
- Collaborate cross-functionally to ensure coverage, meet service standards and response timelines.
- Model Triose’s uplifting, positive, and supportive culture.
Qualifications
- Associate’s Degree/Certification or related experience in Logistics, Healthcare, or Customer Service is a plus.
- Typically has 1-3 years of relevant experience.
Requirements
- Demonstrated ability and desire to learn corporate, division, and facility-specific applications, technology, and terminology.
- Demonstrated ability to learn customer support processes and techniques.
- Good analytical skills.
- Ability to solve problems.
- Strong commitment to superior customer service.
- Motivated to collaboratively work in a team environment.
- Thrives in a fast-paced, sometimes demanding role.
- Exhibits strong oral and written communication skills.
- The hours for this role are 11am - 8pm EST.
Benefits
- Comprehensive medical, dental, and vision care.
- Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, and behavioral health solutions.
- Paid parental leave and paid caregiver leave.
- Variety of training programs and professional development resources.
- Opportunities to participate in mentorship programs, employee resource groups, and volunteer activities.
