Benefits: • Health insurance • Opportunity for advancement • Paid time off Position Summary The Training & Onboarding Coordinator plays a critical role in driving franchisee success by managing the end-to-end onboarding experience and supporting ongoing training initiatives. This role serves as the primary point of coordination for new franchisees from signing through launch and early-stage training, ensuring all milestones, systems, and training requirements are completed on time. Working closely with the Training Department, Operations, Franchise Development, and external vendors, the Training & Onboarding Coordinator helps deliver a structured, scalable, and professional onboarding and training experience across both virtual and in-person formats. This position hosts regular franchisee check-ins, tracks progress against deliverables, manages onboarding vendors and systems, and supports the planning and execution of monthly in-person training weeks. Core Responsibilities Franchisee Onboarding & Early-Stage Training • Serve as the primary point of contact for all new franchisees throughout onboarding and early-stage training • Guide franchisees through a structured onboarding plan covering systems setup, operations, branding, compliance, and training requirements • Host weekly virtual check-ins with franchisees to review progress, answer questions, and clarify next steps • Track onboarding and training milestones, following up on outstanding tasks or requirements • Ensure all pre-launch deliverables are completed on schedule, including background checks, insurance, licensing, vendor setup, and training registration Training Program Coordination • Collaborate with the Training Department to plan and execute monthly in-person training weeks • Coordinate training schedules, agendas, timelines, and session logistics • Assist with organizing training materials, resources, and documentation • Support on-site training execution as needed to ensure a smooth and professional experience Vendor Relationship Management • Manage onboarding-related vendor accounts and setup processes including CRM, communications platforms, uniforms, fleet wraps, insurance, and technology tools • Act as the central liaison between franchisees and vendors to ensure timely, accurate setup and issue resolution • Maintain vendor onboarding kits, documentation, expectations, and setup timelines Logistics & Event Support • Coordinate travel arrangements, lodging, meals, and on-site schedules for in-person training events • Communicate logistical details clearly to franchisees and internal team members • Ensure training events are well organized, professionally executed, and franchisee-ready Internal Alignment & Handoffs • Partner with Franchise Development to initiate onboarding immediately upon franchise signing • Coordinate closely with the Director of Training & Development to transition franchisees into formal training • Maintain clear handoff plans with Regional Directors for launch support and ongoing field coaching • Track and update onboarding, systems, and training status in internal tools and dashboards Process Improvement & Experience Optimization • Evaluate and continuously refine the onboarding and training journey for efficiency, clarity, and scalability • Identify opportunities for automation, SOP development, and process standardization • Gather franchisee and internal feedback to improve onboarding, training delivery, and system usability • Provide feedback to the Training Department on recurring franchisee questions, challenges, or improvement opportunities KPIs & Success Metrics • Timely and complete franchisee onboarding and training completion • Successful setup and activation across required platforms and vendors • Franchisee satisfaction with onboarding and training experience • Internal team satisfaction with onboarding and training handoffs Qualifications • 2 or more years of experience in training coordination, onboarding, operations, or a related role • Strong organizational and project management skills with high attention to detail • Excellent written and verbal communication skills • Comfortable leading group meetings and working directly with franchisees and external partners • Ability to manage multiple priorities in a fast-paced, deadline-driven environment • Proficiency with scheduling tools, video conferencing platforms, and standard office software • Ability to travel 25-40% of the month nationwide Preferred Qualifications • Experience working in a franchise or multi-unit business environment • Background in training, education, or adult learning programs • Experience coordinating events, travel, or logistics Key Competencies • Highly organized and proactive • Strong follow-through and accountability • Collaborative and cross-functional mindset • Professional, supportive, and franchisee-focused Flexible work from home options available. Apply tot his job