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[Hiring] Virtual Patient Onboarding & Call Center Associate @Luna Physical Therapy
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part-time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction.
- Manage digital registration, scheduling, and rescheduling workflows for new and existing patients across virtual platforms.
- Maintain accurate electronic records by collecting, verifying, and communicating key patient information, including identification, history, insurance details, missed-appointment policies, therapist arrival instructions, and digital intake forms.
- Receive, triage, and coordinate inbound calls from healthcare providers using call-center and telehealth communication systems.
- Proactively engage patient leads through outbound calls, emails, and tech-enabled follow-up tools to support timely onboarding and conversion.
Qualifications
- 1+ year of Office Administration experience in a technology-enabled or fast-paced environment
- Strong customer service and interpersonal communication skills, with the ability to support patients and providers across digital channels
- Call/Contact center or high-volume communication experience
- Proficiency with Google Suite and the ability to quickly learn new digital platforms, onboarding systems, and workflow tools
- Exceptional attention to detail with consistent accuracy in data entry and electronic record management
- Ability to multi-task and prioritize in a high-tech, fast-moving operational environment
- High School Diploma or equivalent
- Authorized to work in the U.S. without restrictions
- Reliable high-speed internet is required to ensure uninterrupted performance in a remote setting
Requirements
- Due to employment and tax requirements, this remote role is available only in select U.S. states. Eligibility will be confirmed early in the hiring process.
- To qualify for a fully remote position, candidates must reside more than 50 miles from our Nashville office
Benefits
- Part-time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
