Hotel Receptionist

The Hotel Receptionist is the first point of contact for guests. The role involves welcoming guests, managing reservations, handling check-in/check-out procedures, answering queries, and ensuring excellent customer service throughout the guest’s stay.


Key Responsibilities

Guest Services

  • Greet guests warmly as they enter the hotel.

  • Handle check-in and check-out procedures efficiently.

  • Provide information about hotel facilities, services, and local attractions.

  • Manage guest complaints and resolve issues promptly and professionally.

  • Ensure guest satisfaction and maintain high service standards.

Reservations & Communication

  • Manage room bookings via phone, email, online portals, and walk-ins.

  • Update reservation systems with accuracy.

  • Answer calls professionally and assist with queries.

  • Coordinate with housekeeping for room status updates.

Front Desk Operations

  • Maintain front desk area in a tidy and organized manner.

  • Handle billing, payments, and maintain cash float.

  • Prepare daily reports (arrival list, departure list, occupancy reports).

  • Issue room keys and maintain security protocols.

Coordination

  • Liaise with housekeeping, F&B, and maintenance for guest requirements.

  • Inform relevant departments about VIP arrivals and special requests.


Skills & Requirements

  • Minimum 1–2 years of experience in the hotel industry (Front Office preferred).

  • Excellent communication skills (English & Hindi; local language preferred).

  • Knowledge of PMS/Hotel software (e.g., IDS, Opera, Cloud PMS).

  • Pleasant personality, courteous behavior, and grooming standards.

  • Ability to multitask and work under pressure.

  • Basic computer knowledge (MS Office, email handling).

  • Flexible to work in shifts, weekends, and holidays.


Education

  • Graduate or Diploma in Hospitality Management preferred.


Work Environment

  • Front desk area with continuous guest interaction.

  • Requires standing for long hours.

  • Shift-based responsibilities.

  • It is a Full Time Receptionist job for candidates with 6 months - 6+ years Experience.

More about this Hotel Receptionist job

Please go through the FAQs to get all answers related to the given Hotel Receptionist job
  1. What is the eligibility criteria to apply for this Hotel Receptionist job?
    Ans: The candidate should be 12th Pass and above and above with 6 months - 6+ years Experience of experience

  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹15000 - ₹23000 per month that depends on your interview. It's a Full Time job in Mumbai.

  3. How many working days are there for this Hotel Receptionist job?
    Ans: This Hotel Receptionist job will have 6 working days.

  4. Are there any charges applicable while applying or joining this Hotel Receptionist job?
    Ans: No, there is no fee applicable for applying this Hotel Receptionist job and during the employment with the company, i.e., Hotel Roop Palace.

  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.

  6. How many openings are there for this Hotel Receptionist role?
    Ans: There is an immediate opening of 5 Hotel Receptionist at Hotel Roop Palace

  7. Who can apply for this job?
    Ans: Only Male candidates can apply for this Receptionist job.

  8. What are the timings of this Hotel Receptionist job?
    Ans: This Hotel Receptionist job has 09:00 AM - 09:00 PM timing.

Candidates can call HR for more info.
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