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Inbound Call Centre Sales Representative - Remote
Hunting for Opportunities: Relentlessly seek out potential customers like a with precision focus. Always chasing leads to successful sales! Product Evangelist: A natural ambassador of our products and services. Natural at winning loyal followers even when pressed on product knowledge and detail. Closing Mastery: Close deals fast, always eager to find opportunities to overcome objections and provide support where needed to close deals. Upsell Ninja: Spot upselling opportunities, always closely listening to prospects to identify upsell solutions that fit their needs. Results Driven Go-Getter: Are you a sales dynamo, fueled by ambition and tenacity? We're on the hunt for a Sales Representative who thrives on crushing targets in loves the thrill of competition. Fearless Attitude: Competition and challenges fuel your fire. You don't wait for opportunities, you create them. Iron Resolve: You don't take “no” for an answer. You turn it into “yes.” Pitch like a Pro: You approach sales with mastery, and revel in the art of the sale. Negotiator: You negotiate with finesse and are natural at persuading prospects. Outgoing - You are friendly, approachable, and self-driven with strong communication skills. Patient - You are someone who, regardless of the situation, can support the customer in a tactful and effective manner. Genuine - You are authentic in your interaction with customers, you easily build rapport and are genuinely invested in helping others. Sales experience is a must, preferred outside sales experience (field sales an asset) Excels in a target-driven environment Relentless in chasing sales success and motivated to perform in a competitive environment Demonstrated success in a competitive sales environment Experience in Customer Care, Retention is an asset Strong ability to build rapport with customers Ability to use sales scripting and dynamically adjusting to prospect needs Familiarity with servicing customers in the United States an asset Experience in telco or fiber internet sales an asset The ability to navigate multiple computer systems A flexible schedule (including evenings) Power outlets for both a PC and Monitor High Speed internet (10MB or greater) A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi. Ability to download and use the Google Authenticator app Must have IOS 11 or Android version 10 Handling Inbound client interactions to identify and solicit potential and existing clients to promote sales Recommending the appropriate product or services by assessing clients' needs and resources while leveraging applicable promotions Conducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issues Provide technical solutions to clients where products or services must be tailored to suit their needs Acquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized training Manage call flows, provide first call resolution, and satisfy client expectations Leverage program tools and processes to illustrate benefits of the service and product offerings Estimate cost of activation and maintenance to the equipment or service Verify and update critical customer information by accessing client's database and customer resource management software Review and compile competitors' activities and develop awareness of trends and potential markets Accurately access customers information through the client's database to update and verify critical information Provide ongoing technical support and resolution to any technical problems related to products and services Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions Implement sales strategies to achieve personal and business goals Conduct sales transactions through online e-commerce software Offer feedback to management for methods of improving performance and results
