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Incident Response Analyst - Consultancy
Are you excited to be part of a team that blends human expertise with cutting‑edge IT innovation?
Join a global IT services and technology solutions organization that empowers businesses to solve complex challenges and accelerate digital transformation by providing scalable managed services, enterprise AI and automation frameworks, cloud and hybrid infrastructure support, digital workplace solutions, and strategic consulting with a human‑centric approach rooted in transparency, accountability, relentless customer focus, and empowered action, while enabling operational efficiency and meaningful impact across diverse industries and geographies.
Take the next step in your career and apply now to contribute to making technology seamless, intelligent, and unmistakably people‑driven.
Key Responsibilities:
- Serve as the first line of defense by monitoring, detecting, and responding to security, infrastructure, and facility alerts.
- Monitor and respond to facility-related incidents, including:
- High humidity
- High temperature
- Power failures or fluctuations (facility-wide)
- Monitor and respond to infrastructure alerts, including:
- Intrusion detection and access control alarms
- Server performance degradation or system failures
- Network connectivity disruptions
- Act as the primary point of contact for all site-specific incidents, assuming leadership during active events as needed.
- Collaborate with global teams to ensure seamless handoffs, consistent communication, and timely post-incident follow-ups.
- Conduct thorough investigations and prepare detailed incident reports outlining findings, root causes, and resolution steps.
- Support security and engineering initiatives by contributing to continuous improvement of monitoring, surveillance, and access control systems.
Basic Qualifications:
- Minimum of 3 years of experience in a command center, service desk, or 24x7 operations environment.
- Strong ability to triage and prioritize multiple incidents based on risk and urgency.
- High proficiency with IT tools and applications; accurate and efficient keyboarding skills (25+ WPM).
- Foundational knowledge of security and IT infrastructure, including IP networks, servers, and LAN/WAN environments.
- Excellent written and verbal communication skills with strong attention to detail.
- Proven ability to work independently while also contributing effectively within a team.
- Working knowledge of data protection and privacy requirements (e.g., GDPR) and the importance of safeguarding sensitive information.
Preferred Qualifications:
- Ability to remain calm and effective under pressure while meeting time-sensitive and operational requirements.
- Experience using security and monitoring platforms such as Lenel, Avigilon, SOAR, SAOS, and Grafana.
- Familiarity with systems such as Genetec, AMAG, Software House, Hirsch, S2, and other ACS, VMS, IDS, and CCTV platforms.
- Relevant certifications or hands-on expertise with the above systems are a strong plus.
Benefits:
- 401k Health
- Dental Vision
Salary:
- $120k
